Amanda Rojas
August 12, 2026 · Experience August 12, 2026
Nice Bronco purchase experience
Really happy with the new Bronco. The only reason for 4 stars is that the detailing could have been a bit more thorough before pickup.
20 reviews
- Verified customer
- Verified customer
Angela Whitlock
July 23, 2026 · Experience July 23, 2026
Amazing service from start to finish
I am so impressed with how easy they made the trade-in process. The vehicle was exactly as promised and the price was fair.
- Verified customer
Sagoingne
July 2, 2026 · Experience July 2, 2026
Average dealership experience
Standard car buying experience. Trade-in value for my Explorer was lower than expected, but the financing was decent enough.
- Verified customer
Jay Tass
June 10, 2026 · Experience June 10, 2026
Top notch customer care here
They really go out of their way to make you feel like a priority. My trade-in was fair and the new car was spotless.
- Verified customer
Silvia Rodriguez
January 22, 2026 · Experience January 22, 2026
Easiest purchase I have made
Sarah in sales was incredible. I came in for a Mustang and was out in two hours. No pressure, no hidden fees, just great service.
- Verified customer
Michael Holland
January 18, 2026 · Experience January 18, 2026
Best sales staff in Lake Geneva
Huge thanks to Chris for helping me trade in my old sedan for a new Bronco. He was transparent and very patient with my financing questions.
- Verified customer
Jimmy Turner
January 18, 2026 · Experience January 18, 2026
Avoid this place at all costs
They lied about the vehicle condition. I drove two hours and the truck had major rust they failed to mention.
- Verified customer
Debra Whisanant
November 2, 2025 · Experience November 2, 2025
Highly recommend this Ford dealer
Found a great deal on a used Expedition. David handled the financing quickly and I felt very comfortable throughout the whole process.
- Verified customer
Elizabeth Purchase
August 29, 2025 · Experience August 29, 2025
Perfect experience with Ford of Lake Geneva
Couldn't be happier. From the test drive to the final signature, everything went perfectly. The team is professional and honest.
- Verified customer
Emily Campbell
July 28, 2025 · Experience July 28, 2025
Finance department was aggressive
The sales team was great but the finance person really pushed hard on the extended warranty after I said no repeatedly.
- Verified customer
Thomas Reyes
July 12, 2025 · Experience July 12, 2025
Decent car but bad service
The F-150 I bought is great, but the sales process was messy. Marcus didn't seem to know the features of the truck at all.
- Verified customer
Aaron Ross
April 15, 2025 · Experience April 15, 2025
Not happy with the repair
Brought my truck in for a simple fix and it took three days. When I got it back, it still wasn't fixed properly.
- Verified customer
Thomas Morgan
March 31, 2025 · Experience March 31, 2025
Took way too long
Waiting four hours just to talk to finance is ridiculous. I had an appointment but they treated me like a walk-in.
- Verified customer
Brian Burgee
March 7, 2025 · Experience March 7, 2025
Good team, small communication gap
The team was polite and professional. Only issue was a slight delay in getting the second key fob mailed to me after the sale.
- Verified customer
Josephq Knick
January 13, 2025 · Experience January 13, 2025
Solid experience buying a truck
Solid service and good inventory. The paperwork was ready when I arrived, which saved a lot of time. Would buy here again.
- Verified customer
SERVICE
December 3, 2024 · Experience December 3, 2024
Ignored my calls for weeks
I tried to get a part for my truck and nobody ever called me back. Tried three times to reach parts and failed.
- Verified customer
Gloria Schiavone
November 12, 2024 · Experience November 12, 2024
Terrible communication and hidden fees
Worst experience ever. Agreed on a price for a Ford Escape and then they added a thousand dollars in dealer fees at the last minute. Stay away.
- Verified customer
David McCarty
October 24, 2024 · Experience October 24, 2024
Parts department is always busy
I can never get anyone on the phone for parts. I have to drive down there just to check if they have a simple filter.
- Verified customer
Deborah Barnhart
October 24, 2024 · Experience October 24, 2024
Great service department team
Kevin from the service desk is excellent. He kept me updated on my repair and didn't try to upsell me on services I didn't need.
- Verified customer
Paul Horn
October 4, 2024 · Experience October 4, 2024
Excellent Ford dealership in town
Very happy with my experience. Everyone was friendly and professional. I will definitely be bringing my truck back here for maintenance.