Frustrating communication from service
Review of Fort Myers Genesis by Dave Richard · April 17, 2026
2/5
I left my GV80 for a sensor issue. They promised a call by noon but I had to call them at 4 PM to find out they were waiting on a part.
More reviews of Fort Myers Genesis
- Verified customer
Emily Campbell
April 30, 2026 · Experience April 30, 2026
Love my new GV70
Amazing service. The sales team really listened to what I wanted and didn't push extra packages I didn't need. Truly a luxury experience.
- Verified customer
Felipe Freitas
April 9, 2026 · Experience April 9, 2026
Professionalism at its best
My service experience was excellent today. They finished the work earlier than expected and explained everything in clear detail to me.
- Verified customer
Jack Weaver
February 15, 2026 · Experience February 15, 2026
Disappointing wait times
I arrived for a scheduled maintenance appointment and still had to wait over two hours for an oil change. Very disorganized this time.
- Verified customer
James Miller
December 18, 2025 · Experience December 18, 2025
Love the Genesis experience
The atmosphere here is great. No pressure sales and the service department is always honest about what my car actually needs.