My car returned in worse condition
Review of Gary Smith Ford Inc Service by Nancy J. Walker · July 24, 2025
1/5
Took my Explorer in for a standard oil change and left with a broken sensor. Very disappointed in the lack of care shown.
More reviews of Gary Smith Ford Inc Service
- Verified customer
Kevin Doyle
June 4, 2026 · Experience June 4, 2026
Helpful and polite staff
Service was efficient and the staff clearly knows their way around a Ford engine. Only docking one star because the parts order was delayed.
- Verified customer
Rodney Rubright
February 15, 2026 · Experience February 15, 2026
Reliable repair work
Brought in my F-150 for an alignment and tire rotation. Everything was handled correctly and the truck handles much better now.
- Verified customer
Denise Newbold
December 28, 2025 · Experience December 28, 2025
Fixed the issue correctly
I had a persistent rattling noise that nobody else could fix. They found a loose bracket in ten minutes. Fantastic diagnostic team.
- Verified customer
Andrew Castillo
December 14, 2025 · Experience December 14, 2025
Top notch shop in FWB
Great experience with the service department. They treated me like a priority and kept my truck running like new.