Service department lacks urgency
Review of Great Lakes Freightliner, Western Star by Robert Hayes · March 15, 2025
2/5
Brought a truck in for a simple fix and it took three days. Nobody kept me updated on the progress at all.
More reviews of Great Lakes Freightliner, Western Star
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Eric Donovan
July 25, 2026 · Experience July 25, 2026
Awesome customer service team
Sales team is great. Very patient while I debated which model to go with. Really appreciate the low-pressure environment.
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Steve Crowthers
April 20, 2026 · Experience April 20, 2026
Reliable parts department
These guys carry the parts I actually need in stock. Saves me so much downtime having a local resource like this.
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Liz Bobbie
March 7, 2026 · Experience March 7, 2026
Professionalism at every turn
From sales to service, everyone is dedicated to getting things right. I truly appreciate the attention to detail here.
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David McCarty
January 5, 2026 · Experience January 5, 2026
Quick parts turnaround time
Had an emergency repair needed on a Friday afternoon, and they had the part in stock. Huge life saver for my business.