Terrible communication regarding my truck

Review of Jarrett-Gordon Ford Service Department by Benjamin Trask · April 16, 2026

1/5

Took my F-150 in for a simple body repair and it sat for two weeks without anyone calling me. When I finally got through to Mike, he had no idea where my parts were. Extremely unprofessional and a massive waste of my time.

More reviews of Jarrett-Gordon Ford Service Department

  • Connie Galietti

    July 12, 2026 · Experience July 12, 2026

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    Exceptional customer service

    They went above and beyond to fix my bumper. I am extremely pleased with the overall experience and will be back if needed.

  • Jose Figueroa

    July 7, 2026 · Experience July 7, 2026

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    Efficient body shop team

    Got my car back sooner than promised. The quality of work is clearly high and the staff made the process very easy.

  • Richard Hill

    April 26, 2026 · Experience April 26, 2026

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    Great team in Winter Haven

    Fast turnaround and friendly service. My car's body repair was completed on time and under budget. Couldn't be happier with the results.

  • Silvia Rodriguez

    January 13, 2026 · Experience January 13, 2026

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    Highly recommended body shop

    Excellent service. My Ford was fixed properly the first time and the staff were all very polite and efficient.