Poor communication during service
Review of Key Acura of Gainesville by ANN KELLY · November 11, 2025
2/5
I had to call three times to find out if my car was ready. No one bothered to update me while it sat there all day.
More reviews of Key Acura of Gainesville
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Robert Bujeiro
August 7, 2026 · Experience August 7, 2026
Fantastic customer care
Had a minor issue with the infotainment system and they fixed it under warranty without any hassle. Great communication.
- Verified customer
Douglas Farrell
June 19, 2026 · Experience June 19, 2026
Good overall value
The car is great and the staff helped me get the monthly payment where I needed it. Would recommend to friends.
- Verified customer
Daniel Sherron
May 8, 2026 · Experience May 8, 2026
Worst experience ever
They lied about the car condition and hid some damage. Found it once I got home. Sales team was rude when I called back.
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Kailia Rose
April 26, 2026 · Experience April 26, 2026
Knowledgeable sales team
Mike was excellent. He knew everything about the features and took his time showing me how the tech works. Great experience all around.