Awful communication
Review of Key Genesis by Zachary Pruitt · July 29, 2026
1/5
They had my car for two days and didn't call me once to update me on the status. I had to keep calling to check on it. Terrible customer service.
More reviews of Key Genesis
- Verified customer
Peter Vance
July 9, 2026 · Experience July 9, 2026
It was okay
The facility is clean and modern, but they seem short-staffed. It took quite a while for someone to even acknowledge me when I walked into the showroom.
- Verified customer
Paul Rhynard
April 24, 2026 · Experience April 24, 2026
Loved the service
I came in for my first scheduled maintenance and it was handled perfectly. They were on time, professional, and kept me updated throughout the whole process.
- Verified customer
Joshua Bennett
April 14, 2026 · Experience April 14, 2026
Smooth experience
I worked with Sarah to purchase my vehicle and she made it so easy. She explained all the technology in the car before I drove off the lot. Perfect.
- Verified customer
Nancy Kowalski
October 19, 2025 · Experience October 19, 2025
Very satisfied
I've had a great experience with Key Genesis. From the initial sale to the follow-up maintenance, everyone has been great to deal with. Love my new car.