Service took way too long
Review of KIA at Napleton's Northlake by Donald Lizotte · June 14, 2025
2/5
My simple scheduled maintenance turned into a four-hour ordeal. Nobody updated me on the status until I had to go find someone myself.
More reviews of KIA at Napleton's Northlake
- Verified customer
Erich Metz
July 20, 2026 · Experience July 20, 2026
Great team at Napleton's
Everything about buying my Kia Soul here was positive. Professional, no pressure, and very clean facility. Will definitely recommend to friends and family.
- Verified customer
Emily Campbell
April 7, 2026 · Experience April 7, 2026
Extremely rude sales staff
Walked in ready to buy and felt completely ignored. Nobody greeted us for over twenty minutes. Took my business elsewhere immediately.
- Verified customer
Marie Dupont
January 7, 2026 · Experience January 7, 2026
Smooth transaction, thanks team!
I love my new K5! The entire team at Napleton's Northlake worked together to make sure I got the best deal possible. Excellent customer service.
- Verified customer
Rick Jones
December 13, 2025 · Experience December 13, 2025
Professional staff and great inventory
Walked in looking for a Sportage and drove home in one a few hours later. David made the trade-in process super easy with a fair valuation.