Erich Metz
July 20, 2026 · Experience July 20, 2026
Great team at Napleton's
Everything about buying my Kia Soul here was positive. Professional, no pressure, and very clean facility. Will definitely recommend to friends and family.
16 reviews
- Verified customer
- Verified customer
Emily Campbell
April 7, 2026 · Experience April 7, 2026
Extremely rude sales staff
Walked in ready to buy and felt completely ignored. Nobody greeted us for over twenty minutes. Took my business elsewhere immediately.
- Verified customer
Marie Dupont
January 7, 2026 · Experience January 7, 2026
Smooth transaction, thanks team!
I love my new K5! The entire team at Napleton's Northlake worked together to make sure I got the best deal possible. Excellent customer service.
- Verified customer
Rick Jones
December 13, 2025 · Experience December 13, 2025
Professional staff and great inventory
Walked in looking for a Sportage and drove home in one a few hours later. David made the trade-in process super easy with a fair valuation.
- Verified customer
Keri Fox
December 7, 2025 · Experience December 7, 2025
Excellent customer care here
From the front desk to the sales team, everyone was welcoming. They really went above and beyond to make me feel comfortable with my car purchase.
- Verified customer
Jeff Harness
November 25, 2025 · Experience November 25, 2025
Average dealership experience for maintenance
Had a simple repair done on my Optima. Communication was okay, but I felt like the advisor could have been more transparent about the part availability.
- Verified customer
Deborah Barnhart
October 12, 2025 · Experience October 12, 2025
Perfect purchase of my Niro
Jason helped me select the perfect Niro for my commute. He explained all the tech features clearly before I left the lot. Highly recommend.
- Verified customer
Jose Figueroa
August 27, 2025 · Experience August 27, 2025
Best experience buying a Kia Telluride
Huge shoutout to Marcus for making my Telluride purchase smooth. The finance team got my numbers exactly where I needed them. Great facility and very professional.
- Verified customer
Kevin Robinson
July 31, 2025 · Experience July 31, 2025
Good experience overall
Friendly staff and they worked hard to get me a decent interest rate. The car was clean and ready when I arrived for my appointment.
- Verified customer
Steve Crowthers
June 22, 2025 · Experience June 22, 2025
Avoid the parts counter
Waited over thirty minutes for a simple cabin filter. The staff seemed overwhelmed and weren't very helpful when I finally got help.
- Verified customer
Thomas Reyes
June 19, 2025 · Experience June 19, 2025
Fantastic service department
Mike in service is my go-to guy. Always honest about what my car actually needs and never tries to upsell me on stuff I don't need.
- Verified customer
Donald Lizotte
June 14, 2025 · Experience June 14, 2025
Service took way too long
My simple scheduled maintenance turned into a four-hour ordeal. Nobody updated me on the status until I had to go find someone myself.
- Verified customer
Samuel Wexler
February 13, 2025 · Experience February 13, 2025
Top notch dealership in Palm Beach
Fast, efficient, and friendly. Came in for a trade-in and walked out with a great deal on a new EV6. The finance guy was quick and transparent.
- Verified customer
Barbara Lemons
January 23, 2025 · Experience January 23, 2025
Good deal on my pre-owned Sorento
Overall a good experience. Tony was helpful and guided me through the trim levels. Minor confusion with the paperwork but they fixed it quickly.
- Verified customer
Deborah Salas
December 6, 2024 · Experience December 6, 2024
Disappointed with the financing process
I was promised a certain rate, but when it came time to sign, the finance department changed the terms. Left a bad taste after choosing this dealer.
- Verified customer
Kevin Doyle
September 4, 2024 · Experience September 4, 2024
Solid service but long wait time
The service team is great, specifically Sarah who kept me updated on my Forte. The only issue was the wait for the oil change was longer than promised.