Disappointed with the financing process

Review of KIA at Napleton's Northlake by Deborah Salas · December 6, 2024

2/5

I was promised a certain rate, but when it came time to sign, the finance department changed the terms. Left a bad taste after choosing this dealer.

More reviews of KIA at Napleton's Northlake

  • Erich Metz

    July 20, 2026 · Experience July 20, 2026

    Verified customer

    Great team at Napleton's

    Everything about buying my Kia Soul here was positive. Professional, no pressure, and very clean facility. Will definitely recommend to friends and family.

  • Emily Campbell

    April 7, 2026 · Experience April 7, 2026

    Verified customer

    Extremely rude sales staff

    Walked in ready to buy and felt completely ignored. Nobody greeted us for over twenty minutes. Took my business elsewhere immediately.

  • Marie Dupont

    January 7, 2026 · Experience January 7, 2026

    Verified customer

    Smooth transaction, thanks team!

    I love my new K5! The entire team at Napleton's Northlake worked together to make sure I got the best deal possible. Excellent customer service.

  • Rick Jones

    December 13, 2025 · Experience December 13, 2025

    Verified customer

    Professional staff and great inventory

    Walked in looking for a Sportage and drove home in one a few hours later. David made the trade-in process super easy with a fair valuation.