Communication was very poor
Review of Mercedes Benz Lease Direct by Barbara Farina · August 8, 2025
2/5
Mindy promised to call me back about the lease return process and never did. I had to chase them down repeatedly.
More reviews of Mercedes Benz Lease Direct
- Verified customer
Erich Metz
July 17, 2026 · Experience July 17, 2026
Professional staff and great inventory
David helped me compare several models. His knowledge of the features was impressive and I'm very happy with my new car.
- Verified customer
Justin Lawson
May 9, 2026 · Experience May 9, 2026
Fantastic experience with the lease team
Pauline was excellent. Everything was prepared before I arrived. I was in and out of the dealership in under 45 minutes.
- Verified customer
David McCarty
April 24, 2026 · Experience April 24, 2026
Misleading terms on the lease contract
Eric sold me on one price and the contract had hidden charges. I feel lied to and definitely won't be coming back.
- Verified customer
Pauline Pfeffer
March 23, 2026 · Experience March 23, 2026
Seamless lease process
Kevin made my first luxury lease a breeze. He explained all the terms clearly and answered all my questions with patience.