Average service experience this time
Review of Mercedes Benz Lease Direct by Patrick Osborne · February 11, 2026
3/5
Shelley was helpful but the car wasn't ready when they said. Had to sit for an hour just to get the keys and paperwork.
More reviews of Mercedes Benz Lease Direct
- Verified customer
Erich Metz
July 17, 2026 · Experience July 17, 2026
Professional staff and great inventory
David helped me compare several models. His knowledge of the features was impressive and I'm very happy with my new car.
- Verified customer
Justin Lawson
May 9, 2026 · Experience May 9, 2026
Fantastic experience with the lease team
Pauline was excellent. Everything was prepared before I arrived. I was in and out of the dealership in under 45 minutes.
- Verified customer
David McCarty
April 24, 2026 · Experience April 24, 2026
Misleading terms on the lease contract
Eric sold me on one price and the contract had hidden charges. I feel lied to and definitely won't be coming back.
- Verified customer
Pauline Pfeffer
March 23, 2026 · Experience March 23, 2026
Seamless lease process
Kevin made my first luxury lease a breeze. He explained all the terms clearly and answered all my questions with patience.