Terrible service department experience

Review of Mercedes-Benz of Wesley Chapel by Beth Hartstein · July 15, 2026

1/5

Brought my car in for a scheduled maintenance and sat in the waiting room for four hours without a single update. When I finally asked, they hadn't even started. Very disappointed with the lack of urgency.

More reviews of Mercedes-Benz of Wesley Chapel

  • Deborah Gannon

    August 11, 2026 · Experience August 11, 2026

    Verified customer

    Five star service for sure

    This is how buying a luxury car should be. Great communication, no hidden fees, and a team that actually cares about your time. I couldn't be happier with the whole experience.

  • Timothy Joley

    June 1, 2026 · Experience June 1, 2026

    Verified customer

    Happy with my C-Class purchase

    The team here is professional. I traded in my old sedan and the appraisal was fair. Financing was straightforward, though the paperwork phase felt like it dragged on a bit longer than I liked.

  • Lori Kennedy

    May 30, 2026 · Experience May 30, 2026

    Verified customer

    Decent service but needs improvement

    The car is great, but the sales process was a bit disjointed. I had to repeat my financial info twice because the paperwork wasn't ready when I arrived for the appointment. It was okay, but not perfect.

  • Cheryl Novak

    February 23, 2026 · Experience February 23, 2026

    Verified customer

    Fantastic experience with the team

    Really happy with my purchase here. The staff are so welcoming and they really know their stuff. My vehicle was clean, prepped, and ready to go exactly when they said it would be.