Mercedes-Benz of Wesley Chapel

3.7Average · 15 reviews · 15 verifiedClaimed profile

15 reviews

  • Deborah Gannon

    August 11, 2026 · Experience August 11, 2026

    Verified customer

    Five star service for sure

    This is how buying a luxury car should be. Great communication, no hidden fees, and a team that actually cares about your time. I couldn't be happier with the whole experience.

  • Beth Hartstein

    July 15, 2026 · Experience July 15, 2026

    Verified customer

    Terrible service department experience

    Brought my car in for a scheduled maintenance and sat in the waiting room for four hours without a single update. When I finally asked, they hadn't even started. Very disappointed with the lack of urgency.

  • Timothy Joley

    June 1, 2026 · Experience June 1, 2026

    Verified customer

    Happy with my C-Class purchase

    The team here is professional. I traded in my old sedan and the appraisal was fair. Financing was straightforward, though the paperwork phase felt like it dragged on a bit longer than I liked.

  • Lori Kennedy

    May 30, 2026 · Experience May 30, 2026

    Verified customer

    Decent service but needs improvement

    The car is great, but the sales process was a bit disjointed. I had to repeat my financial info twice because the paperwork wasn't ready when I arrived for the appointment. It was okay, but not perfect.

  • Cheryl Novak

    February 23, 2026 · Experience February 23, 2026

    Verified customer

    Fantastic experience with the team

    Really happy with my purchase here. The staff are so welcoming and they really know their stuff. My vehicle was clean, prepped, and ready to go exactly when they said it would be.

  • Gary James

    February 12, 2026 · Experience February 12, 2026

    Verified customer

    Communication issues after the sale

    I bought an E-Class last month and had a minor issue with the infotainment system. Scheduling a follow-up appointment was a nightmare. No one returned my calls for three days, which is frustrating for a luxury brand.

  • Cynthia Frazier

    January 29, 2026 · Experience January 29, 2026

    Verified customer

    Efficient and stress free experience

    I absolutely love my new vehicle. The whole team made the process easy and quick. No games, no pressure, just clear information. It's refreshing to deal with such honest people.

  • Dave Richard

    January 25, 2026 · Experience January 25, 2026

    Verified customer

    Excellent service and friendly staff

    Came in for an oil change and tire rotation. Sarah in service was helpful and kept me updated. The waiting lounge is comfortable and the whole process was very efficient. Will return.

  • Edward Pollick

    December 25, 2025 · Experience December 25, 2025

    Verified customer

    Professionalism at its absolute finest

    Exceptional service from start to finish. I worked with Linda and she went above and beyond to find the exact model and color I wanted. Financing was a total breeze. Highly recommended.

  • Barbara Farina

    March 27, 2025 · Experience March 27, 2025

    Verified customer

    Solid experience with my new GLE

    Great selection of SUVs. Marcus made the sales process smooth and was very transparent about the numbers. Only knocked off a star because the detailing took longer than promised at delivery.

  • Jonathan Meyers

    March 25, 2025 · Experience March 25, 2025

    Verified customer

    Parts department was completely unhelpful

    Needed a specific trim piece for my older model and the parts counter staff acted like I was bothering them. Took them a week just to find out it was on backorder. Poor customer service.

  • Alonza Pettiford

    January 30, 2025 · Experience January 30, 2025

    Verified customer

    Top tier luxury service provided

    Everything about my visit was smooth. From the initial inquiry to the final delivery of my car, the team was great. Special shoutout to Mike for the detailed walkthrough of all the tech features.

  • Taw Reh

    December 6, 2024 · Experience December 6, 2024

    Verified customer

    Good quality and professional team

    Very professional dealership. They have a massive inventory of Mercedes vehicles. We found exactly what we needed. A bit of a wait for financing but otherwise a great transaction.

  • Edward Nakamura

    October 30, 2024 · Experience October 30, 2024

    Verified customer

    Best car buying experience ever

    Just picked up my new S-Class and the experience was top-notch. Jason was incredibly knowledgeable and handled everything from my trade-in to the final registration quickly.

  • Stan Kurpiel

    August 30, 2024 · Experience August 30, 2024

    Verified customer

    Hidden fees ruined the deal

    I was ready to sign on a new GLA until they added a bunch of mysterious dealer fees that were never mentioned during the negotiation. Very dishonest way to do business. I walked out.