Nicholas Reed
June 18, 2026 · Experience June 18, 2026
Friendly team
Everyone here is very welcoming. I felt comfortable waiting in the lounge while they worked on my Cadillac. Everything was done perfectly.
17 reviews
- Verified customer
- Verified customer
Janet Ocampo
April 25, 2026 · Experience April 25, 2026
Quick and easy
Walked in for a scheduled checkup. They were ready for me and kept me updated on the progress throughout the morning. Service was excellent.
- Verified customer
Deborah Gannon
March 5, 2026 · Experience March 5, 2026
Overpriced
They tried to charge me double for a simple sensor replacement compared to what other shops quote. Felt like I was being taken advantage of.
- Verified customer
Marie Schaller
December 8, 2025 · Experience December 8, 2025
Reliable shop
Took my car for a recall fix. They had the part in stock and finished the job in just a few hours. No issues since then. Pretty good experience.
- Verified customer
Stephanie Lawson
December 3, 2025 · Experience December 3, 2025
Long wait
Scheduled an appointment for 8am and did not get my car back until 4pm. They said they were short staffed but it really messed up my whole day.
- Verified customer
VA Cycling
October 12, 2025 · Experience October 12, 2025
Terrible communication
Dropped my car off and heard nothing for three days. Had to call four times to get an update. Finally got it back but it was still dirty inside.
- Verified customer
Alice Monroe
October 7, 2025 · Experience October 7, 2025
Professional staff
I have been coming to Ocean Cadillac for years and they never let me down. Always treat me with respect and provide a quality loaner vehicle.
- Verified customer
Jay Tass
September 18, 2025 · Experience September 18, 2025
Solid service
They are thorough with their inspections. I appreciate the video report they sent me. It makes it easy to see exactly what they found on my car.
- Verified customer
Amanda Rojas
September 16, 2025 · Experience September 16, 2025
Amazing Cadillac shop
Came in for an oil change and tire rotation. Sarah at the desk was great and got me out of there in under an hour. Very clean lobby area.
- Verified customer
Rodney Rubright
July 18, 2025 · Experience July 18, 2025
Always good
My Cadillac has been bulletproof but they keep it running smooth anyway. Great service center with a team that actually cares about the vehicle.
- Verified customer
Patrick Osborne
May 4, 2025 · Experience May 4, 2025
Helpful advisors
The service advisor was honest about what needed doing right now versus what could wait until the next visit. I appreciate that kind of transparency.
- Verified customer
Gary Prescott
April 25, 2025 · Experience April 25, 2025
Great experience
The sales team made the lease swap very easy. I moved from an older model to a new one with no hassle. They really value long-term customers.
- Verified customer
Kevin Doyle
April 5, 2025 · Experience April 5, 2025
Ruined my interior
Came in for service and picked up my car with grease stains on the white leather seats. Nobody wanted to take responsibility. Terrible service.
- Verified customer
Mindy Thaler
December 9, 2024 · Experience December 9, 2024
Fast work
Needed a new battery and they handled it without an appointment. Cost was about what I expected for a dealer. I will be back for service soon.
- Verified customer
Adam Kessler
October 26, 2024 · Experience October 26, 2024
Good attention
The service advisor was polite and explained the maintenance schedule clearly. My car was ready when promised and they even washed it for me.
- Verified customer
Cindy Munley
September 24, 2024 · Experience September 24, 2024
Top notch service
I always bring my XT5 here. They know the tech inside out. Pricing is always transparent and they never try to upsell me on stuff I don't need.
- Verified customer
Chris Heywang
August 26, 2024 · Experience August 26, 2024
Perfect fix
My car was shaking at high speeds. They found the issue, fixed the alignment, and now it drives like it is brand new. Very happy with the result.