Orlando Genesis

3.7Average · 13 reviews · 13 verifiedClaimed profile

13 reviews

  • Susan Delgado

    July 1, 2026 · Experience July 1, 2026

    Verified customer

    Above and beyond customer service

    Sarah in service really looked after me today. She made sure my car was detailed and explained the maintenance steps perfectly. Highly recommend.

  • Design Eagles

    June 22, 2026 · Experience June 22, 2026

    Verified customer

    Service department needs serious help

    Had an appointment for a simple checkup and still waited three hours. They didn't even apologize for the massive delay.

  • Shirley Amos

    May 13, 2026 · Experience May 13, 2026

    Verified customer

    Awful experience with repairs

    Brought it in for a sensor issue and they kept it for five days. Still isn't fixed properly and they charged me a fortune for labor.

  • Matthew Cole

    May 11, 2026 · Experience May 11, 2026

    Verified customer

    Everything was perfect from start

    They treated me like royalty. No high pressure sales, just helpful info on the G80. I am very happy with my purchase decision.

  • Zuzi Price

    April 21, 2026 · Experience April 21, 2026

    Verified customer

    Fast and efficient service today

    Stopped by for a quick check. David got me in and out in less than an hour. They are definitely stepping up their game here.

  • Paul Horn

    April 16, 2026 · Experience April 16, 2026

    Verified customer

    Nice cars but financing was pushy

    I like the Genesis lineup, but the finance guy kept pushing extra warranties that I clearly stated I didn't want. A bit annoying.

  • Jennifer Ortiz

    March 30, 2026 · Experience March 30, 2026

    Verified customer

    Okay dealership but busy

    They are really popular so it takes a long time to get help. Once you get attention, the service is good, but you have to wait.

  • Greg Leathers

    February 19, 2026 · Experience February 19, 2026

    Verified customer

    Good experience buying my G70

    The G70 is an amazing car. My salesman helped me navigate the trade-in process smoothly. A minor issue with the car wash at the end but okay.

  • Beth Covarrubias

    January 25, 2026 · Experience January 25, 2026

    Verified customer

    Best car buying experience ever

    My husband and I are so pleased with our new G90. The sales team was knowledgeable and really took their time explaining all the tech features.

  • Rodney Rubright

    June 18, 2025 · Experience June 18, 2025

    Verified customer

    Perfect purchase of my Genesis

    The process was seamless. I did most of the paperwork online, so when I arrived, it was just a signature and walk out. Great job.

  • Erich Metz

    April 1, 2025 · Experience April 1, 2025

    Verified customer

    Professional staff and clean facility

    Really impressed with the showroom. The sales staff was polite and not too aggressive. Managed to get a test drive within ten minutes.

  • James Miller

    November 19, 2024 · Experience November 19, 2024

    Verified customer

    Mixed feelings about the service department

    They do good technical work, but getting an appointment is a nightmare. Phone lines are constantly busy or ringing through to nowhere.

  • Steven Gerasimovich

    October 28, 2024 · Experience October 28, 2024

    Verified customer

    Decent car but follow up is slow

    The car is great, but getting the final registration paperwork took almost a month of back and forth. They need to improve their admin process.