Max Lane
July 11, 2026 · Experience July 11, 2026
Professional work on my F-150
The team fixed my transmission issue under warranty. Honest work and they kept me updated throughout the week. Thanks to Mark for the detailed report.
11 reviews
- Verified customer
- Verified customer
Eric Peterson
March 16, 2026 · Experience March 16, 2026
Mixed feelings on recent visit
They fixed the AC issue but left a greasy smudge on my door panel. The service advisor was nice, but attention to detail needs work.
- Verified customer
John
January 12, 2026 · Experience January 12, 2026
Average service experience this time
The work was completed correctly on my Explorer, but it took much longer than quoted. They were busy, but a little better communication would have helped.
- Verified customer
Matthew Cruz
January 11, 2026 · Experience January 11, 2026
Quick tire swap and balance
Went in for a new set of tires on my Fusion. Mark got me in and out in less than two hours. Great experience all around.
- Verified customer
Alonza Pettiford
December 14, 2025 · Experience December 14, 2025
Solid service but long wait time
The mechanics know what they are doing. My only gripe is the long wait time in the lobby even with a scheduled slot. Otherwise, very satisfied.
- Verified customer
Linda Carter
August 17, 2025 · Experience August 17, 2025
Fast and friendly service department
Took my Escape in for a recall and routine oil change. Sarah was great at explaining everything clearly. The waiting room was clean and had good coffee too.
- Verified customer
Edward Pollick
August 1, 2025 · Experience August 1, 2025
Avoid this service center at all costs
My car sat for three days before they even looked at it despite having an appointment. When I called, nobody knew what was going on. Terrible communication.
- Verified customer
David Caplan
March 23, 2025 · Experience March 23, 2025
Decent repair but expensive pricing
Got my brakes done here. The quality is solid, but the labor charges feel a bit high compared to other local shops in Gainesville. Staff were polite.
- Verified customer
Louis Monacello
February 17, 2025 · Experience February 17, 2025
Excellent service department experience
My truck was having an electrical glitch. The tech found the frayed wire in record time. Sarah at the front desk was super helpful. Five stars.
- Verified customer
Hiram Rios
January 26, 2025 · Experience January 26, 2025
Great diagnostic work done here
Engine light was acting up. They diagnosed it quickly, ordered the part, and had me back on the road by the next afternoon. Very reliable shop.
- Verified customer
Cheryl Novak
January 25, 2025 · Experience January 25, 2025
Best service in Gainesville for Fords
Always bring my Lincoln here. Sarah handles my appointments perfectly and they never try to upsell me on things I don't need. Truly professional.