Polaris of Gainesville

4.1Great · 17 reviews · 17 verifiedClaimed profile

17 reviews

  • Suzanne

    July 31, 2026 · Experience July 31, 2026

    Verified customer

    Top level maintenance service

    They fixed an issue another dealer couldn't figure out. I'm so relieved to have it running perfectly again. Fantastic shop.

  • Jack Weaver

    July 6, 2026 · Experience July 6, 2026

    Verified customer

    Professional and helpful

    Good experience buying my first ATV here. They explained the safety features clearly and answered all my questions.

  • Barbara Lemons

    May 15, 2026 · Experience May 15, 2026

    Verified customer

    Great service from the team

    Staff is super knowledgeable about the parts I needed for my older Polaris. They saved me from buying the wrong kit.

  • Josephq Knick

    March 5, 2026 · Experience March 5, 2026

    Verified customer

    Avoid for service work

    They promised to fix my transmission but the issue came back the next day. They refused to fix it without charging me more.

  • Peter Vance

    January 11, 2026 · Experience January 11, 2026

    Verified customer

    Excellent experience with Jim

    Jim really knows these machines inside and out. He helped me pick out exactly what I needed for my property size.

  • Jonathan Meyers

    October 29, 2025 · Experience October 29, 2025

    Verified customer

    Friendly and helpful staff

    Best dealer in the area. They don't pressure you and really listen to what you want. I love my new ATV!

  • Melissa Kane

    October 17, 2025 · Experience October 17, 2025

    Verified customer

    Nice folks, great bikes

    Bought a unit here and the process was pretty smooth. Finance department was quick and didn't try to add unnecessary extras.

  • Samuel Grauer

    August 30, 2025 · Experience August 30, 2025

    Verified customer

    Awesome new ATV selection

    Just picked up a new side-by-side and the experience was perfect. Jim helped me with the financing and made it painless. Highly recommended!

  • Kenneth Blake

    August 28, 2025 · Experience August 28, 2025

    Verified customer

    Good stock of parts

    A little pricey compared to online, but worth it to have the part in hand today. Staff is always happy to look things up for me.

  • Cindy Munley

    August 4, 2025 · Experience August 4, 2025

    Verified customer

    Service took way too long

    Had a simple repair job that was promised for Friday, but didn't hear back until Tuesday. Poor communication regarding parts delay.

  • Lisa Claffey

    June 9, 2025 · Experience June 9, 2025

    Verified customer

    Terrible customer service experience

    The manager was incredibly rude when I asked about my warranty. I've bought two units here, but never again after today.

  • William Pouch

    June 7, 2025 · Experience June 7, 2025

    Verified customer

    Smooth trade-in process

    Traded in my old quad toward a new model and got a very fair value. The whole team made me feel comfortable with the deal.

  • Deborah Salas

    April 5, 2025 · Experience April 5, 2025

    Verified customer

    Solid service but busy

    They are really popular so it can be hard to get an appointment for maintenance, but once you're in, they do great work.

  • Jose Figueroa

    March 22, 2025 · Experience March 22, 2025

    Verified customer

    Excellent parts department

    They always have the belts and filters I need in stock. Saves me so much time when I'm working on my own gear.

  • Denise Newbold

    March 7, 2025 · Experience March 7, 2025

    Verified customer

    Helpful with financing

    Got a great deal on my first unit. They made sure I understood all the paperwork before signing. Thanks for everything!

  • Aliah

    October 31, 2024 · Experience October 31, 2024

    Verified customer

    Great shop, nice inventory

    Love coming here. Always friendly faces and they don't treat you like just another customer. They really care about the hobby.

  • Kevin Doyle

    September 28, 2024 · Experience September 28, 2024

    Verified customer

    Quality repairs and sales

    Took my unit in for a tune-up. They were thorough and checked for other issues I hadn't even noticed. Very professional shop.