Proctor Acura

3.6Average · 17 reviews · 17 verifiedClaimed profile

17 reviews

  • Chris Heywang

    August 1, 2026 · Experience August 1, 2026

    Verified customer

    Average service appointment

    The work was done correctly, but they always try to upsell you on filters and fluids you don't need.

  • Driver

    July 24, 2026 · Experience July 24, 2026

    Verified customer

    Best car buying experience

    Professional, polite, and very fast. I was in and out in under two hours with my new vehicle.

  • Steve Crowthers

    June 22, 2026 · Experience June 22, 2026

    Verified customer

    Never going back

    They damaged my bumper while moving it in the shop and refused to take responsibility for the repair.

  • Jennifer Ortiz

    January 30, 2026 · Experience January 30, 2026

    Verified customer

    Rude service manager

    Tried to explain my issue but the manager was dismissive. Never had such bad service at an Acura dealer.

  • Aaron Whitehead

    December 15, 2025 · Experience December 15, 2025

    Verified customer

    Excellent Acura dealership

    Always treated with respect here. The service department is clean, efficient, and they always use genuine OEM parts.

  • Sandra Seibel

    December 12, 2025 · Experience December 12, 2025

    Verified customer

    Wait times are brutal

    Even with an appointment, I had to wait three hours just for a simple oil change. This is unacceptable.

  • Lillian Freiler

    October 16, 2025 · Experience October 16, 2025

    Verified customer

    Great service, honest people

    They always keep me informed about my car's status and the pricing is very fair for dealership work.

  • Jack Doan

    October 8, 2025 · Experience October 8, 2025

    Verified customer

    Great customer care

    I had a minor issue with my key fob and they replaced the battery for free. Little things matter.

  • Max Lane

    June 10, 2025 · Experience June 10, 2025

    Verified customer

    Helpful sales staff

    The salesman, James, really knew his stuff. He took the time to show me all the safety tech features.

  • Eric Donovan

    June 5, 2025 · Experience June 5, 2025

    Verified customer

    Avoid this dealership

    Worst service experience ever. They charged me for a diagnostic and didn't even fix the problem I came in for.

  • Zuzi Price

    May 14, 2025 · Experience May 14, 2025

    Verified customer

    Love my new Acura

    Worked with Marcus and he was incredible. Very knowledgeable about the RDX and made the paperwork easy.

  • Rebecca Shaw

    May 10, 2025 · Experience May 10, 2025

    Verified customer

    Good cars, good service

    Bought a used Acura here and it's been rock solid. Only docking one star because the lobby is always loud.

  • Connie Galietti

    April 7, 2025 · Experience April 7, 2025

    Verified customer

    Top tier Acura service

    Always a pleasure coming here. Friendly faces, clean shop, and my car is always returned washed and ready.

  • Jason Mercer

    January 29, 2025 · Experience January 29, 2025

    Verified customer

    It's fine, nothing special

    The car was delivered clean, but the negotiation part was pretty slow. Average experience all around.

  • Carol Ivanov

    January 28, 2025 · Experience January 28, 2025

    Verified customer

    Highly professional dealership

    I trust this team with my car. They are transparent with their pricing and never recommend unnecessary repairs.

  • AmoinTampa

    September 18, 2024 · Experience September 18, 2024

    Verified customer

    Poor follow up

    Sales guy promised a follow up call about an accessory and never heard back. Lack of attention to detail.

  • Victoria Lang

    September 14, 2024 · Experience September 14, 2024

    Verified customer

    So happy with my RDX

    Great price, great service, and a very quick financing process. Would definitely buy from Proctor again.