Rick Case Genesis

4.6Excellent · 14 reviews · 14 verifiedClaimed profile

14 reviews

  • Nathan Ruiz

    May 27, 2026 · Experience May 27, 2026

    Verified customer

    Nice vehicles but long wait

    The inventory here is top tier, but the wait time for the finance department was insane. We were here for four hours just to sign the paperwork.

  • Gregory Sandoval

    May 8, 2026 · Experience May 8, 2026

    Verified customer

    Best luxury car experience

    Bought my Genesis from Sarah. She was incredibly helpful, showed me all the tech features, and made sure the car was spotless before I drove it off the lot.

  • Rose Taylor

    March 20, 2026 · Experience March 20, 2026

    Verified customer

    Professionalism at its finest

    Huge thanks to Chris for helping me secure my new vehicle. He kept me updated throughout the whole order process. Great communication throughout.

  • Eric Donovan

    March 18, 2026 · Experience March 18, 2026

    Verified customer

    Mixed feelings on service

    The work was completed fine but they didn't wash the car as promised. For a luxury brand, I expected a bit more attention to detail upon pickup.

  • Daniel Eckert

    March 10, 2026 · Experience March 10, 2026

    Verified customer

    Excellent service department team

    Routine maintenance is always handled efficiently. They even provided a loaner vehicle while my car was being serviced, which was a huge plus.

  • Charles Dunn

    February 5, 2026 · Experience February 5, 2026

    Verified customer

    Everything was perfect

    I have purchased many cars over the years but this was the most stress-free deal ever. The staff is knowledgeable, friendly, and efficient.

  • Teddy Pospiech

    January 1, 2026 · Experience January 1, 2026

    Verified customer

    Above and beyond customer support

    I had a minor issue with the infotainment system and they fixed it immediately. No arguments, just solved the problem. Definitely coming back.

  • Aliah

    November 14, 2025 · Experience November 14, 2025

    Verified customer

    Smooth transaction, professional staff

    Jason made my purchase seamless. No pressure, no aggressive tactics, just honest answers. I love my new car and the experience was truly painless.

  • Michael Holland

    August 28, 2025 · Experience August 28, 2025

    Verified customer

    Fantastic experience all around

    The entire process was smooth. From the initial inquiry to driving off the lot, everything was handled with care and respect. Five stars for sure.

  • Victor Morales

    July 2, 2025 · Experience July 2, 2025

    Verified customer

    Stunning facility and great team

    I went in for a test drive and left with the car of my dreams. Thanks to the whole team for making it happen. The lounge area was also very nice.

  • Barbara Lemons

    June 5, 2025 · Experience June 5, 2025

    Verified customer

    Excellent service and sales

    My car was ready when promised and the service advisor walked me through all the maintenance performed. Truly a high-quality experience here.

  • Jacob Moore

    April 5, 2025 · Experience April 5, 2025

    Verified customer

    Great trade-in value

    I was surprised by how much they gave me for my trade-in. Made the leap into a new model very affordable. Very satisfied with the deal.

  • Jason Mercer

    December 31, 2024 · Experience December 31, 2024

    Verified customer

    Good quality, minor delay

    The car is exactly what I wanted. There was a small delay in getting the keys due to a system issue, but otherwise, everything went smoothly.

  • Thomas Reyes

    November 26, 2024 · Experience November 26, 2024

    Verified customer

    Exceptional customer service

    Genesis Plantation really knows how to treat their customers. From the sales team to the finance manager, everyone was top notch and professional.