Mixed feelings on service
Review of Rick Case Genesis by Eric Donovan · March 18, 2026
3/5
The work was completed fine but they didn't wash the car as promised. For a luxury brand, I expected a bit more attention to detail upon pickup.
More reviews of Rick Case Genesis
- Verified customer
Nathan Ruiz
May 27, 2026 · Experience May 27, 2026
Nice vehicles but long wait
The inventory here is top tier, but the wait time for the finance department was insane. We were here for four hours just to sign the paperwork.
- Verified customer
Gregory Sandoval
May 8, 2026 · Experience May 8, 2026
Best luxury car experience
Bought my Genesis from Sarah. She was incredibly helpful, showed me all the tech features, and made sure the car was spotless before I drove it off the lot.
- Verified customer
Rose Taylor
March 20, 2026 · Experience March 20, 2026
Professionalism at its finest
Huge thanks to Chris for helping me secure my new vehicle. He kept me updated throughout the whole order process. Great communication throughout.
- Verified customer
Daniel Eckert
March 10, 2026 · Experience March 10, 2026
Excellent service department team
Routine maintenance is always handled efficiently. They even provided a loaner vehicle while my car was being serviced, which was a huge plus.