Long wait for paperwork completion

Review of San Mateo by Adam Kessler · November 9, 2024

2/5

The test drive was fine, but we spent three hours waiting for the finance office to process our paperwork. They seemed disorganized and kept losing our documents.

More reviews of San Mateo

  • Janet Ocampo

    August 9, 2026 · Experience August 9, 2026

    Verified customer

    Smooth car buying process from start

    Justen made the whole experience at San Mateo so easy. Traded in my old sedan for a newer model with great financing terms. Very happy with my purchase.

  • Edward Nakamura

    June 17, 2026 · Experience June 17, 2026

    Verified customer

    Excellent service and great selection

    Michael was so patient with me while I test drove three different models. Never felt rushed. The trade-in offer was fair and reasonable for my older SUV.

  • Henry Coates

    May 20, 2026 · Experience May 20, 2026

    Verified customer

    Professional and transparent sales team

    I really appreciated the no-haggle approach here. The price on the sticker was the price I paid. Very refreshing compared to other places in Florida.

  • Charlie Roessler

    March 8, 2026 · Experience March 8, 2026

    Verified customer

    Fantastic customer service experience

    The entire team here makes you feel like family. From the initial walk-through to the final delivery of my truck, everything was perfect. Very clean facility too.