Janet Ocampo
August 9, 2026 · Experience August 9, 2026
Smooth car buying process from start
Justen made the whole experience at San Mateo so easy. Traded in my old sedan for a newer model with great financing terms. Very happy with my purchase.
18 reviews
- Verified customer
- Verified customer
Edward Nakamura
June 17, 2026 · Experience June 17, 2026
Excellent service and great selection
Michael was so patient with me while I test drove three different models. Never felt rushed. The trade-in offer was fair and reasonable for my older SUV.
- Verified customer
Henry Coates
May 20, 2026 · Experience May 20, 2026
Professional and transparent sales team
I really appreciated the no-haggle approach here. The price on the sticker was the price I paid. Very refreshing compared to other places in Florida.
- Verified customer
Charlie Roessler
March 8, 2026 · Experience March 8, 2026
Fantastic customer service experience
The entire team here makes you feel like family. From the initial walk-through to the final delivery of my truck, everything was perfect. Very clean facility too.
- Verified customer
Michael Pisano
January 27, 2026 · Experience January 27, 2026
Hidden fees ruined the purchase
After we agreed on a price, they tried to add three thousand dollars in 'dealer fees' that weren't mentioned earlier. Walked out immediately. Disgraceful business tactics.
- Verified customer
Brian Orlick
December 19, 2025 · Experience December 19, 2025
Seamless trade-in and purchase
Handled my trade-in quickly and gave me a great deal on a pre-owned sedan. The finance team was efficient and had everything ready when I arrived.
- Verified customer
Kiki Wilding
December 5, 2025 · Experience December 5, 2025
Highly recommended for new car buyers
Kiki helped me secure financing on a new hybrid. She was incredibly helpful and explained all the warranty options clearly without being pushy at all.
- Verified customer
Justen Kruse
November 27, 2025 · Experience November 27, 2025
Great inventory and honest sales team
Found a great truck on the lot. Erich was very transparent about the vehicle history. No pressure tactics, just good honest communication throughout the process.
- Verified customer
Peter Vance
October 28, 2025 · Experience October 28, 2025
Top notch inventory and staff
I drove all the way from another county because of their reputation. It was worth the drive. Excellent vehicle selection and very helpful sales personnel.
- Verified customer
Larry Ashford
October 2, 2025 · Experience October 2, 2025
Good vehicle selection and helpful staff
Marco showed me several SUV options. The staff was very knowledgeable about the features. My only complaint was the wait time for the detailing department after I bought it.
- Verified customer
Ed Raus
September 8, 2025 · Experience September 8, 2025
Decent car but follow up is slow
The buying process was fine, but getting the registration paperwork sent to my home took forever. Called three times before someone finally processed it.
- Verified customer
Daniel Lovett
July 8, 2025 · Experience July 8, 2025
Average dealership experience
It's an okay place to buy a car. The facility is nice, but it feels like a factory line. You get in, you buy, you leave. No personal touch.
- Verified customer
Marco Arredondo
June 8, 2025 · Experience June 8, 2025
Best car dealer experience ever
Henry made sure my new ride was spotless before I drove off the lot. Financing was quick and they beat the rate my bank offered. Really impressed.
- Verified customer
Karen Voiles
April 12, 2025 · Experience April 12, 2025
Service department was completely incompetent
Brought my car back for the promised second key and they had no record of it. Had to return three separate times just to get a basic fob programmed.
- Verified customer
Emily Campbell
February 2, 2025 · Experience February 2, 2025
Great communication throughout the sale
I was nervous about buying a car alone, but Brian made it super simple. He answered every question I had about my warranty and maintenance plans.
- Verified customer
Benjamin Trask
January 24, 2025 · Experience January 24, 2025
Friendly staff and great deals
Found a really nice used car. Ed helped me negotiate the price down a bit and the financing was handled in under an hour. Great team.
- Verified customer
Erich Metz
January 6, 2025 · Experience January 6, 2025
Fair pricing and professional service
San Mateo treated me right on my trade-in. Adam helped me crunch the numbers, and we settled on a monthly payment that fit my budget perfectly. Highly recommend.
- Verified customer
Adam Kessler
November 9, 2024 · Experience November 9, 2024
Long wait for paperwork completion
The test drive was fine, but we spent three hours waiting for the finance office to process our paperwork. They seemed disorganized and kept losing our documents.