Service dept is lacking communication
Review of Schumacher Buick GMC of West Palm Beach by Karen Whitfield · February 14, 2025
2/5
I had to call three times to find out if my part was in. No one ever called me back. They need better coordination.
More reviews of Schumacher Buick GMC of West Palm Beach
- Verified customer
Diane Oyelaran
October 14, 2025 · Experience October 14, 2025
Average service but long wait times
The mechanics did a decent job on my Buick Enclave, but the service department takes forever. Dropped it off at 8am and it wasn't ready until 5pm.
- Verified customer
Debra Leone
October 3, 2025 · Experience October 3, 2025
Finance manager was very rude
After we agreed on a price, the finance guy tried to pressure me into a high interest rate. When I refused, he became very short with me.
- Verified customer
Eric Donovan
September 21, 2025 · Experience September 21, 2025
Unresponsive finance department at this dealer
Went in to trade in my Yukon. They lowballed the trade value, then kept me waiting for three hours just to talk to financing. Very disorganized.
- Verified customer
Gary James
August 21, 2025 · Experience August 21, 2025
Best car buying experience ever
Kevin made the process seamless. Got a great deal on my new GMC Sierra and financing was handled in under an hour. Highly recommend this team.