Horrible communication regarding repairs

Review of Sunset Chevrolet by David Coleman · November 15, 2024

1/5

They had my car for a week and never called to update me on the parts status. I had to call them every day to get an answer. Very poor service management.

More reviews of Sunset Chevrolet

  • John Deyo

    May 5, 2026 · Experience May 5, 2026

    Verified customer

    Hidden fees and bad attitude

    Found out about extra 'prep' fees during signing that weren't mentioned before. The finance manager got defensive when I asked about them. Shady business practices.

  • Liz Bobbie

    February 23, 2026 · Experience February 23, 2026

    Verified customer

    Decent car but follow up issues

    Love my new Buick, but I had to return twice because they didn't finish the detailing properly. Staff is nice but they seem a bit disorganized on the administrative side.

  • Pamela Knight

    October 20, 2025 · Experience October 20, 2025

    Verified customer

    Top notch customer service today

    The entire team was so helpful and attentive. I felt like a valued customer from the moment I walked through the door. Great job.

  • Peter Vance

    July 20, 2025 · Experience July 20, 2025

    Verified customer

    Smooth Envision purchase with Steven

    Just picked up a new Buick Envision and the process was seamless. Steven was very transparent about the trade-in value and financing options. Very happy with the purchase.