Disappointing experience with repair
Review of Van Cleef & Arpels (New York - Fifth Avenue) by Jason Ensey · March 13, 2026
2/5
Sent a watch for repair and it returned with a scratch. Took too many back and forths to resolve.
More reviews of Van Cleef & Arpels (New York - Fifth Avenue)
- Verified customer
Liz Bobbie
May 29, 2026 · Experience May 29, 2026
Exquisite service every single time
Couldn't recommend this place more. Every detail is perfect, from the display cases to the friendly staff greeting you.
- Verified customer
Barbara Lemons
April 27, 2026 · Experience April 27, 2026
Fantastic experience finding gifts
The staff really takes the time to listen to your preferences. Never pushy, just helpful and very knowledgeable.
- Verified customer
Jeff Harness
March 9, 2026 · Experience March 9, 2026
Excellent product but busy
Beautiful jewelry, but I had to wait a while for service since the store was packed. Still worth it though.
- Verified customer
Steven Gerasimovich
February 13, 2026 · Experience February 13, 2026
Beautiful shop, high standards
Only giving four stars because it was a bit crowded, but the products and service are absolutely top notch.