Terrible customer care, rude staff
Review of Warren Henry INFINITI by Hiram Rios · September 11, 2024
1/5
The service advisor was extremely dismissive when I asked about the cost of my repair. No one values your time here.
More reviews of Warren Henry INFINITI
- Verified customer
Cheryl Novak
April 10, 2026 · Experience April 10, 2026
Smooth trade in and upgrade
Upgraded my old model for a newer one. The process was seamless and the team gave me a fantastic value on my trade-in.
- Verified customer
Nicholas Reed
January 27, 2026 · Experience January 27, 2026
Poor communication and hidden fees
Charged me for parts I didn't authorize. When I asked to speak to a manager, I was ignored for over an hour.
- Verified customer
Stephanie Lawson
January 16, 2026 · Experience January 16, 2026
Top notch service and luxury
Always a pleasure visiting Warren Henry. The staff is professional and my Infiniti service is always done perfectly and on time.
- Verified customer
Stan Kurpiel
November 17, 2025 · Experience November 17, 2025
Avoid this service department
Worst experience ever. Brought my QX50 in for a simple fix and it took three days longer than promised with zero updates.