reviews.click

Repair took too long

Review of 1st Street Music & Sound Co. by Cheryl Swinburn · November 28, 2024

2/5

I brought my guitar in for a basic setup and was told it should not take very long. I had to check back more than once, and each time I got a different estimate. When I finally picked it up, the action was better, but there was still some fret buzz that had not been there before. The staff was polite enough, but the lack of communication was frustrating. I expected a smoother repair process and more careful follow-through.

See all 13 reviewsWrite a review

More reviews of 1st Street Music & Sound Co.

  • Thomas Morgan

    June 30, 2026 · Experience June 27, 2026

    Verified customer

    Not very helpful

    I asked about drum heads and left more confused than when I arrived.

  • Heather Munoz

    May 3, 2026 · Experience May 3, 2026

    Verified customer

    Great help for beginners

    I knew almost nothing about keyboards, but they explained the basic features clearly and helped me choose one without pressuring me.

  • Preston Burke

    April 27, 2026 · Experience April 21, 2026

    Verified customer

    My go-to for accessories

    I always find the picks, cables, and strings I need here. The staff is friendly and never makes me feel rushed.

  • Deborah Gannon

    March 12, 2026 · Experience March 6, 2026

    Verified customer

    Used gear disappointment

    I bought a used effects pedal that worked in the store but started cutting out when I tried it at home. I returned to ask about it and felt like my concern was brushed aside. I understand used equipment can have issues, but I expected more help troubleshooting or discussing an exchange.