Good service overall
Review of 305 Concierge by Erich Metz · October 1, 2024
4/5
I liked the car and the easy hotel delivery. Everything went well, although the interior could have used a more careful vacuuming.
More reviews of 305 Concierge
- Verified customer
Victoria Lang
June 19, 2026 · Experience June 15, 2026
Five-star experience
I had fast service, a beautiful clean car, and an effortless return.
- Verified customer
Joe Tierno
March 11, 2026 · Experience March 1, 2026
Great island rental experience
I was impressed with how responsive the team was when our flight arrival changed. They adjusted the delivery without making it a hassle, and the car looked freshly cleaned inside and out. The whole handoff was quick but still thorough. It was easily the smoothest part of our trip to Key Biscayne.
- Verified customer
Denise Cabrera
January 23, 2026 · Experience January 13, 2026
Not ready at pickup
I waited much longer than expected because the car was still being cleaned when I arrived. Once I got it, I noticed a warning light on the dash and didn’t feel comfortable driving far. The staff answered my message, but the replacement process took too long and disrupted our afternoon plans.
- Verified customer
Daniel Sherron
December 31, 2025 · Experience December 30, 2025
Mixed experience this time
I chose 305 Concierge mainly for the delivery option, which was very convenient while staying in Key Biscayne. Booking was easy, and the employee who brought the car was courteous. However, the vehicle wasn’t in the condition I expected. There were crumbs around the cup holders, one of the charging ports didn’t work, and the low tire pressure alert came on the second day. They responded when I reached out and told me where I could add air, but I would have preferred the car to be checked beforehand. The return process was quick and my final charge looked correct. There’s a good service here, but quality control needs more attention.