Victoria Lang
June 19, 2026 · Experience June 15, 2026
Five-star experience
I had fast service, a beautiful clean car, and an effortless return.
14 reviews
- Verified customer
- Verified customer
Joe Tierno
March 11, 2026 · Experience March 1, 2026
Great island rental experience
I was impressed with how responsive the team was when our flight arrival changed. They adjusted the delivery without making it a hassle, and the car looked freshly cleaned inside and out. The whole handoff was quick but still thorough. It was easily the smoothest part of our trip to Key Biscayne.
- Verified customer
Denise Cabrera
January 23, 2026 · Experience January 13, 2026
Not ready at pickup
I waited much longer than expected because the car was still being cleaned when I arrived. Once I got it, I noticed a warning light on the dash and didn’t feel comfortable driving far. The staff answered my message, but the replacement process took too long and disrupted our afternoon plans.
- Verified customer
Daniel Sherron
December 31, 2025 · Experience December 30, 2025
Mixed experience this time
I chose 305 Concierge mainly for the delivery option, which was very convenient while staying in Key Biscayne. Booking was easy, and the employee who brought the car was courteous. However, the vehicle wasn’t in the condition I expected. There were crumbs around the cup holders, one of the charging ports didn’t work, and the low tire pressure alert came on the second day. They responded when I reached out and told me where I could add air, but I would have preferred the car to be checked beforehand. The return process was quick and my final charge looked correct. There’s a good service here, but quality control needs more attention.
- Verified customer
Rachel Reed
December 29, 2025 · Experience December 22, 2025
Helpful and very responsive
I had several questions about insurance and mileage before booking, and each one was answered clearly without any pressure. The sedan I received was comfortable, clean, and in great condition. Delivery to our condo was prompt, and returning the keys was simple. This was a very pleasant rental experience from start to finish.
- Verified customer
Benjamin Trask
April 9, 2025 · Experience April 5, 2025
Easy from beginning to end
I needed a car for a quick family visit and 305 Concierge made everything painless. Communication was clear, the paperwork took only a few minutes, and the SUV arrived clean with plenty of room for our bags. Pickup at the end of the rental was just as easy. I would definitely use them again.
- Verified customer
Ed Raus
April 1, 2025 · Experience March 28, 2025
Couldn’t be easier
I booked quickly, received a clean car, and had zero trouble returning it.
- Verified customer
Synthia Horvath
April 1, 2025 · Experience March 28, 2025
Solid rental with one delay
The car was clean, comfortable, and exactly the size I requested. Everyone I dealt with was polite, and the booking process was easy. My only complaint was that pickup ran about half an hour behind schedule. They kept me updated, which helped, and the rest of the rental went smoothly.
- Verified customer
Marco Arredondo
January 22, 2025 · Experience January 20, 2025
Made our vacation much easier
I usually dread renting a car, but this was refreshingly simple. We arranged for an SUV to be delivered near our rental in Key Biscayne, and it showed up during the promised window. The person handling the handoff was patient while I checked the vehicle and explained the paperwork in plain terms. Inside, the SUV smelled clean without that overpowering air freshener some rental cars have. There was plenty of cargo space for luggage and beach gear, and it drove smoothly all week. When we were ready to leave, I sent a message and pickup was coordinated with no back-and-forth. I’d happily rent from 305 Concierge again.
- Verified customer
Michael Shutter
December 16, 2024 · Experience December 6, 2024
Convenient, but a few issues
I rented a convertible for a weekend on Key Biscayne. The reservation process was straightforward, and having the car brought to our hotel saved us a trip off the island. Unfortunately, delivery was about 40 minutes later than the window I was given, and the gas tank was only around three-quarters full. The car itself drove well, but there was some sand in the back seat and the exterior had a few noticeable scratches. I took photos before leaving just to be safe. Returning it was much smoother, and the person who picked it up was friendly. Overall, the service was useful, though the vehicle preparation and timing could have been better.
- Verified customer
Michael Pisano
December 9, 2024 · Experience December 5, 2024
Perfect for our beach weekend
My husband and I rented a Jeep for a long weekend, and the experience was excellent. The team confirmed everything ahead of time and met us exactly where promised. The vehicle was spotless, the air conditioning worked great, and they walked me through the return process before handing over the keys. I especially appreciated not having to stand at a crowded airport rental counter. Drop-off took less than five minutes. Friendly, organized, and worth it for the convenience.
- Verified customer
Eric Peterson
November 27, 2024 · Experience November 20, 2024
Exactly what I needed
I got a spotless car delivered right on time. Simple paperwork, friendly service, and no surprises when I returned it.
- Verified customer
Erich Metz
October 1, 2024 · Experience September 27, 2024
Good service overall
I liked the car and the easy hotel delivery. Everything went well, although the interior could have used a more careful vacuuming.
- Verified customer
Mark Sullivan
September 16, 2024 · Experience September 10, 2024
Fine, nothing exceptional
I got the vehicle I reserved, and it ran well. The handoff felt rushed, though, and I had to ask twice about the fuel policy. Not a bad experience, but communication could be clearer.