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Convenient, but a few issues

Review of 305 Concierge by Michael Shutter · December 16, 2024

3/5

I rented a convertible for a weekend on Key Biscayne. The reservation process was straightforward, and having the car brought to our hotel saved us a trip off the island. Unfortunately, delivery was about 40 minutes later than the window I was given, and the gas tank was only around three-quarters full. The car itself drove well, but there was some sand in the back seat and the exterior had a few noticeable scratches. I took photos before leaving just to be safe. Returning it was much smoother, and the person who picked it up was friendly. Overall, the service was useful, though the vehicle preparation and timing could have been better.

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More reviews of 305 Concierge

  • Victoria Lang

    June 19, 2026 · Experience June 15, 2026

    Verified customer

    Five-star experience

    I had fast service, a beautiful clean car, and an effortless return.

  • Joe Tierno

    March 11, 2026 · Experience March 1, 2026

    Verified customer

    Great island rental experience

    I was impressed with how responsive the team was when our flight arrival changed. They adjusted the delivery without making it a hassle, and the car looked freshly cleaned inside and out. The whole handoff was quick but still thorough. It was easily the smoothest part of our trip to Key Biscayne.

  • Denise Cabrera

    January 23, 2026 · Experience January 13, 2026

    Verified customer

    Not ready at pickup

    I waited much longer than expected because the car was still being cleaned when I arrived. Once I got it, I noticed a warning light on the dash and didn’t feel comfortable driving far. The staff answered my message, but the replacement process took too long and disrupted our afternoon plans.

  • Daniel Sherron

    December 31, 2025 · Experience December 30, 2025

    Verified customer

    Mixed experience this time

    I chose 305 Concierge mainly for the delivery option, which was very convenient while staying in Key Biscayne. Booking was easy, and the employee who brought the car was courteous. However, the vehicle wasn’t in the condition I expected. There were crumbs around the cup holders, one of the charging ports didn’t work, and the low tire pressure alert came on the second day. They responded when I reached out and told me where I could add air, but I would have preferred the car to be checked beforehand. The return process was quick and my final charge looked correct. There’s a good service here, but quality control needs more attention.