Item not in stock as promised

Review of Bay City Outfitters by Susan Delgado · July 19, 2026

2/5

I called ahead to reserve a specific model, but when I arrived, it wasn't there. Very frustrating since I drove across town specifically for that kayak. Disappointed.

More reviews of Bay City Outfitters

  • Andrew Castillo

    June 9, 2026 · Experience June 9, 2026

    Verified customer

    Professional and very well stocked

    Clean store, plenty of parking, and the staff knows their stuff. I needed a specific repair kit for a hull leak and they had exactly what I needed in stock.

  • Driver

    May 12, 2026 · Experience May 12, 2026

    Verified customer

    Decent inventory but slow service

    They have a lot of stock, but it takes forever to get help on a busy Saturday. I ended up waiting 20 minutes just to ask a question about kayak transport racks.

  • VA Cycling

    January 15, 2026 · Experience January 15, 2026

    Verified customer

    Good selection but check hours

    Great gear and friendly service. The only slight issue is they don't open as early on weekends as I hoped, but otherwise, a top-tier shop for outdoor supplies.

  • Robert Hayes

    December 27, 2025 · Experience December 27, 2025

    Verified customer

    Super helpful for beginners

    Brand new to kayaking and they made it easy. They explained the differences between models clearly and I never felt pressured to buy the most expensive one.