Bay City Outfitters

4.5Excellent · 15 reviews · 15 verifiedClaimed profile

15 reviews

  • Susan Delgado

    July 19, 2026 · Experience July 19, 2026

    Verified customer

    Item not in stock as promised

    I called ahead to reserve a specific model, but when I arrived, it wasn't there. Very frustrating since I drove across town specifically for that kayak. Disappointed.

  • Andrew Castillo

    June 9, 2026 · Experience June 9, 2026

    Verified customer

    Professional and very well stocked

    Clean store, plenty of parking, and the staff knows their stuff. I needed a specific repair kit for a hull leak and they had exactly what I needed in stock.

  • Driver

    May 12, 2026 · Experience May 12, 2026

    Verified customer

    Decent inventory but slow service

    They have a lot of stock, but it takes forever to get help on a busy Saturday. I ended up waiting 20 minutes just to ask a question about kayak transport racks.

  • VA Cycling

    January 15, 2026 · Experience January 15, 2026

    Verified customer

    Good selection but check hours

    Great gear and friendly service. The only slight issue is they don't open as early on weekends as I hoped, but otherwise, a top-tier shop for outdoor supplies.

  • Robert Hayes

    December 27, 2025 · Experience December 27, 2025

    Verified customer

    Super helpful for beginners

    Brand new to kayaking and they made it easy. They explained the differences between models clearly and I never felt pressured to buy the most expensive one.

  • Edward Nakamura

    May 12, 2025 · Experience May 12, 2025

    Verified customer

    Fantastic experience with the team

    Came in looking for a tandem kayak. Jason was super helpful in explaining the stability features. Great store, great location, and very helpful staff all around.

  • Angela Whitlock

    May 12, 2025 · Experience May 12, 2025

    Verified customer

    My go-to spot for gear

    Always finding what I need here. They have a great selection of paddles and accessories. The atmosphere is very welcoming and never pushy. Best in town.

  • Christine Rowland

    April 14, 2025 · Experience April 14, 2025

    Verified customer

    Best kayak shop in Palm Harbor

    Dropped by to pick up a new fishing kayak. Marcus was incredibly knowledgeable and helped me pick the right paddle. Highly recommend these guys for quality gear.

  • Joyce Tillman

    March 20, 2025 · Experience March 20, 2025

    Verified customer

    Absolutely fantastic customer service

    Everything about this place is top-notch. They helped me find a specific seat upgrade for my old canoe that I couldn't find anywhere else. Very thankful for the help.

  • Lillian Freiler

    March 5, 2025 · Experience March 5, 2025

    Verified customer

    Friendly staff and fair prices

    The team helped me load my new kayak onto my car and showed me the best way to secure it. Excellent customer service from start to finish.

  • Charles Dunn

    January 3, 2025 · Experience January 3, 2025

    Verified customer

    Expert advice for water sports

    Spent an hour chatting with the staff about local launch spots. Really solid inventory of canoes. You can tell they actually use the stuff they sell here.

  • Dennis Aguirre

    December 22, 2024 · Experience December 22, 2024

    Verified customer

    Great local resource for paddling

    Stopped in for a new life vest and some dry bags. They have a huge variety and the staff is really down to earth. I will definitely be back for my next upgrade.

  • Kathleen Rios

    December 8, 2024 · Experience December 8, 2024

    Verified customer

    Quality kayaks for the family

    Good prices on recreational kayaks. The store is a bit packed with inventory, but the service is excellent. Sarah walked us through the roof rack installation.

  • John

    November 30, 2024 · Experience November 30, 2024

    Verified customer

    Outstanding selection of kayaks

    Incredible selection. If you are serious about kayaking, this is the only place worth visiting. The staff is genuinely passionate about the sport.

  • Christina Boyle

    August 28, 2024 · Experience August 28, 2024

    Verified customer

    Top notch inventory and staff

    Found a great deal on a demo kayak. The condition was like new. This is definitely the best shop in Palm Harbor for anyone into water activities.