Work was fine but communication lacking

Review of Bragg Violins by Bernadette Gray · December 9, 2025

3/5

They fixed my pegbox issue, but I had to call several times to check on status. Wish they would proactively update customers during the repair process.

More reviews of Bragg Violins

  • Diane Oyelaran

    July 1, 2026 · Experience July 1, 2026

    Verified customer

    Terrible customer service

    The technician was dismissive when I asked questions about the repair. Left the shop feeling like I wasn't valued as a customer at all.

  • Cheryl Novak

    May 31, 2026 · Experience May 31, 2026

    Verified customer

    Wonderful shop for musicians

    Everything from strings to cases, they have it all. Knowledgeable staff who actually play and understand the needs of professional musicians.

  • Felipe Freitas

    April 18, 2026 · Experience April 18, 2026

    Verified customer

    Great experience with my student

    The staff was so patient helping my daughter pick out her first full-size violin. They took the time to explain the difference in strings and setups.

  • Aaron Ross

    January 4, 2026 · Experience January 4, 2026

    Verified customer

    Mixed feelings on repair

    The tone improved, but the varnish touch-up looks a bit messy. It was functional work but I was hoping for a cleaner cosmetic finish.