Poor communication from the service team
Review of Cadillac Pensacola by Aaron · September 28, 2025
2/5
Left my car for a recall. Never got a call back on status. Had to show up in person to find out it was done.
More reviews of Cadillac Pensacola
- Verified customer
George Kolbinskie
June 27, 2026 · Experience June 27, 2026
Awful experience with billing
They promised one price for service and billed me double. I spent an hour arguing with the service desk. Absolute nightmare.
- Verified customer
Dave Barry
June 22, 2026 · Experience June 22, 2026
Best Cadillac dealer in Florida
Exceptional service from start to finish. Sales person made the car buying process feel easy and honest for once. Love the new CT5.
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MIAMI FOOT CENTER
June 4, 2026 · Experience June 4, 2026
Good service, solid Cadillac repair
They fixed my Escalade transmission. It took a bit longer than I liked, but the quality of work seems very solid so far.
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Gary James
March 3, 2026 · Experience March 3, 2026
Seamless experience from A to Z
I really appreciate the straightforward attitude here. No games, just quality service and a clean vehicle when it's done.