Cadillac Pensacola

4.0Great · 15 reviews · 15 verifiedClaimed profile

15 reviews

  • George Kolbinskie

    June 27, 2026 · Experience June 27, 2026

    Verified customer

    Awful experience with billing

    They promised one price for service and billed me double. I spent an hour arguing with the service desk. Absolute nightmare.

  • Dave Barry

    June 22, 2026 · Experience June 22, 2026

    Verified customer

    Best Cadillac dealer in Florida

    Exceptional service from start to finish. Sales person made the car buying process feel easy and honest for once. Love the new CT5.

  • MIAMI FOOT CENTER

    June 4, 2026 · Experience June 4, 2026

    Verified customer

    Good service, solid Cadillac repair

    They fixed my Escalade transmission. It took a bit longer than I liked, but the quality of work seems very solid so far.

  • Gary James

    March 3, 2026 · Experience March 3, 2026

    Verified customer

    Seamless experience from A to Z

    I really appreciate the straightforward attitude here. No games, just quality service and a clean vehicle when it's done.

  • Diane Oyelaran

    February 26, 2026 · Experience February 26, 2026

    Verified customer

    Fantastic customer service today

    The service advisor was polite and explained the repair cost clearly. No hidden fees or surprises on my final bill.

  • Debra Leone

    January 29, 2026 · Experience January 29, 2026

    Verified customer

    Excellent experience with the trade

    Got a fair value on my trade-in and a great rate on the new Cadillac. Everything was transparent and handled quite quickly.

  • Connie Melendy

    October 5, 2025 · Experience October 5, 2025

    Verified customer

    Wonderful and easy car purchase

    Everything was perfect! No pressure, just helpful service. Loving my new ride and the financing was actually simple for once.

  • Aaron

    September 28, 2025 · Experience September 28, 2025

    Verified customer

    Poor communication from the service team

    Left my car for a recall. Never got a call back on status. Had to show up in person to find out it was done.

  • Mark Sullivan

    May 13, 2025 · Experience May 13, 2025

    Verified customer

    Middle of the road service

    The car is great but the buying process took four hours. Seems like they were understaffed the day I bought it.

  • ANN KELLY

    March 16, 2025 · Experience March 16, 2025

    Verified customer

    My favorite Cadillac dealer

    These guys are great. They go above and beyond for their customers. My car was serviced and cleaned beautifully.

  • Edward Nakamura

    March 10, 2025 · Experience March 10, 2025

    Verified customer

    Professional and courteous dealer

    Buying a Cadillac here was a smooth process. They worked with me on the financing and made sure I was happy before I left.

  • Deb McCall

    February 18, 2025 · Experience February 18, 2025

    Verified customer

    Helpful staff, decent wait times

    Dropped off for routine maintenance. Everything was handled professionally. Wish the waiting area had better coffee, but no big deal.

  • Debra Whisanant

    February 11, 2025 · Experience February 11, 2025

    Verified customer

    Terrible service department experience

    My car was returned with a scratch and the manager was rude when I pointed it out. Will never bring my business back here.

  • Shawn Barrett

    December 8, 2024 · Experience December 8, 2024

    Verified customer

    Great car, better service

    Had a small issue with the infotainment system. They updated the software while I waited and it works perfectly now.

  • Kimberly Tran

    September 10, 2024 · Experience September 10, 2024

    Verified customer

    Professionalism at its absolute best

    Came in for a test drive and stayed for the purchase because the experience was just that good. Thank you for your help.