Frustrated by the service process

Review of Fields BMW South Orlando by Barbara Lemons · October 19, 2025

2/5

Was told my car would be ready by 3 PM. Showed up and they hadn't even finished the alignment. Very disappointed in the lack of punctuality.

More reviews of Fields BMW South Orlando

  • Janet Ocampo

    March 22, 2026 · Experience March 22, 2026

    Verified customer

    Lovely dealership to work with

    Everything about this place feels premium. From the test drive to the final delivery, they made me feel valued as a customer.

  • Zachary Pruitt

    September 15, 2025 · Experience September 15, 2025

    Verified customer

    Great sales team

    Went in for a test drive and walked out with a new car. The process was fast and they gave me a really competitive rate on my trade-in.

  • Rachel Kirby

    August 2, 2025 · Experience August 2, 2025

    Verified customer

    Service department needs work

    My car sat for two days before they even looked at it. Poor communication on updates too. Not what I expect from a BMW dealer.

  • Ronald Guerrero

    July 3, 2025 · Experience July 3, 2025

    Verified customer

    Professional and efficient dealership

    Great service department. They kept me updated via text about my car's status throughout the day. It's nice to see such a well-run shop.