Terrible communication from service desk
Review of Germain BMW South by Jered Hess · May 16, 2026
1/5
Left my car for three days and nobody called me back with an update despite me calling twice. Totally unprofessional service experience here.
More reviews of Germain BMW South
- Verified customer
Cheryl Novak
August 12, 2026 · Experience August 12, 2026
Professional and clean service bay
The service advisor explained everything clearly and didn't try to oversell extra repairs. Just a standard, quality experience at this dealership.
- Verified customer
Debra Leone
August 6, 2026 · Experience August 6, 2026
Great car but paperwork was slow
I love my new 3 series! The car was detailed perfectly. The only issue was the time spent waiting for the finance manager, he was swamped.
- Verified customer
Eric Donovan
July 23, 2026 · Experience July 23, 2026
Seamless trade-in and purchase
Traded in my X5 for a new model. Sarah handled the appraisal fairly and the paperwork took less than an hour. Great team over at BMW South.
- Verified customer
James Miller
July 5, 2026 · Experience July 5, 2026
Average experience with recent visit
Car was fixed fine, but the wait in the lounge was longer than I hoped. Wish they offered a loaner vehicle for simple day-long repairs.