Cheryl Novak
August 12, 2026 · Experience August 12, 2026
Professional and clean service bay
The service advisor explained everything clearly and didn't try to oversell extra repairs. Just a standard, quality experience at this dealership.
18 reviews
- Verified customer
- Verified customer
Debra Leone
August 6, 2026 · Experience August 6, 2026
Great car but paperwork was slow
I love my new 3 series! The car was detailed perfectly. The only issue was the time spent waiting for the finance manager, he was swamped.
- Verified customer
Eric Donovan
July 23, 2026 · Experience July 23, 2026
Seamless trade-in and purchase
Traded in my X5 for a new model. Sarah handled the appraisal fairly and the paperwork took less than an hour. Great team over at BMW South.
- Verified customer
James Miller
July 5, 2026 · Experience July 5, 2026
Average experience with recent visit
Car was fixed fine, but the wait in the lounge was longer than I hoped. Wish they offered a loaner vehicle for simple day-long repairs.
- Verified customer
Jimmy Turner
June 11, 2026 · Experience June 11, 2026
Good experience with service center
Service team is solid. Had an issue with my air suspension and they got the parts in under two days. Only complaint is the lobby coffee machine was down.
- Verified customer
Greg Leathers
May 23, 2026 · Experience May 23, 2026
Solid service and good communication
Took my X7 in for a recall notice. They were professional, though it did take a bit longer than expected to get the parts from the warehouse.
- Verified customer
Jered Hess
May 16, 2026 · Experience May 16, 2026
Terrible communication from service desk
Left my car for three days and nobody called me back with an update despite me calling twice. Totally unprofessional service experience here.
- Verified customer
Jason Ensey
April 18, 2026 · Experience April 18, 2026
Hidden fees ruined the deal
The price we agreed on over the phone changed once I got into the finance office. Too many hidden dealer add-ons that I didn't ask for.
- Verified customer
David Coleman
February 21, 2026 · Experience February 21, 2026
Incredible experience buying my M4
Worked with Marcus on a new M4 and he made the whole process effortless. Financing was quick and he knew every detail about the tech packages. Best car buying experience in Naples.
- Verified customer
Benjamin Trask
February 7, 2026 · Experience February 7, 2026
Decent service but pricey repairs
Work was done correctly but the hourly labor rate is quite high compared to independent shops in the area. Customer service was friendly, though.
- Verified customer
Keri Fox
December 29, 2025 · Experience December 29, 2025
Disappointed with service wait times
I had a 9 AM appointment for a simple oil change but didn't leave until 2 PM. Communication from the service desk was practically non-existent.
- Verified customer
Gloria Schiavone
November 6, 2025 · Experience November 6, 2025
Best BMW experience I have had
Sales staff listened to my needs and didn't treat me like another number. They helped me find the perfect color combination on a 4 series.
- Verified customer
Evelyn Marsh
September 19, 2025 · Experience September 19, 2025
Smooth process from start to finish
Everything from the initial inquiry to driving off the lot was handled with class. If you need a BMW in Naples, talk to the team here.
- Verified customer
Auriana Stevens
August 27, 2025 · Experience August 27, 2025
Efficient and friendly team
Fast process and very fair trade-in value on my old sedan. They made the transition to the new car so easy. Highly recommend these guys.
- Verified customer
Chris Heywang
August 19, 2025 · Experience August 19, 2025
Professional staff and great inventory
Came in looking for a pre-owned 5 series and left with a newer one than planned. Huge thanks to Greg for the test drive and keeping it low pressure.
- Verified customer
Liz Bobbie
June 25, 2025 · Experience June 25, 2025
Fantastic service department team
I trust this team with my car completely. They are always honest about what needs to be done now versus later. Great communication from the advisors.
- Verified customer
David McCarty
October 26, 2024 · Experience October 26, 2024
Excellent attention to detail
Marcus and the team provided world-class service. They explained my lease options clearly and didn't try to push anything I didn't need.
- Verified customer
SERVICE
September 29, 2024 · Experience September 29, 2024
Quick turnaround on service work
Dropped off my car for routine maintenance and they had it ready before the promised time. Clean facility and polite staff members throughout.