Germain Lexus of Naples

4.5Great · 13 reviews · 13 verifiedClaimed profile

13 reviews

  • Ron Taylor

    July 9, 2026 · Experience July 9, 2026

    Verified customer

    awesome service

    super friendly folks working here. my air conditioning was acting up and they fixed it up quickly. thanks to sarah for keeping me updated during the whole process.

  • Carlos Perez

    June 14, 2026 · Experience June 14, 2026

    Verified customer

    good but busy

    went in for a tire rotation. the guys are nice and knowledgeable about the rx350 models. it was a bit crowded so the wait was longer than expected but they did a solid job.

  • Virginia Gill

    January 1, 2026 · Experience January 1, 2026

    Verified customer

    hit or miss

    the staff is polite but the wait time was pretty long for an oil change. felt like i was waiting forever in the lounge area. they did the work well though.

  • Benjamin Trask

    December 26, 2025 · Experience December 26, 2025

    Verified customer

    average experience

    they did the job fine but communication could be better. dropped off my car early but didnt hear back until late afternoon. service is okay, just wish it was faster.

  • Cindy Munley

    December 15, 2025 · Experience December 15, 2025

    Verified customer

    smooth experience

    brought my lexus in for a routine oil change and the team was super efficient. marco at the service desk was professional and made the whole process quick. i was out in under an hour.

  • Silvia Rodriguez

    December 13, 2025 · Experience December 13, 2025

    Verified customer

    very helpful staff

    shout out to the service advisor who helped me today. he was very thorough in explaining the battery check. great experience overall, would recommend to anyone.

  • Josephq Knick

    August 28, 2025 · Experience August 28, 2025

    Verified customer

    excellent work

    came in with a weird sound coming from the engine. they identified the problem in twenty minutes and fixed it the same day. i appreciate the professional service.

  • Victor Morales

    August 13, 2025 · Experience August 13, 2025

    Verified customer

    okay service

    they are fine for simple maintenance stuff. went in for an alignment and it took a while. place is clean but they could be more communicative about wait times.

  • Angela Lee

    June 18, 2025 · Experience June 18, 2025

    Verified customer

    reliable and fair

    my go to spot for lexus maintenance. they never try to upsell me on stuff i dont need. that kind of honesty is hard to find at a dealership these days.

  • Edward Pollick

    June 10, 2025 · Experience June 10, 2025

    Verified customer

    fast and easy

    stopped by to check the brakes on my is250. they got me in a loaner car right away while they inspected it. the price was exactly what they quoted me earlier. very fair.

  • Michael Brooks

    May 22, 2025 · Experience May 22, 2025

    Verified customer

    top notch

    honestly, they are the best in town. i have been coming here for years and they never disappoint. the team is super respectful of your time and your vehicle.

  • Jack Doan

    April 3, 2025 · Experience April 3, 2025

    Verified customer

    impressed with the service

    the team here knows their stuff. they took care of my transmission check without any hassle. the waiting area is clean and comfortable too. definitely coming back.

  • Dennis Aguirre

    December 28, 2024 · Experience December 28, 2024

    Verified customer

    great dealership

    always a pleasure dealing with this lexus branch. i came in for a recall fix and they handled it perfectly. everything was covered under warranty and the staff was kind.