hit or miss
Review of Germain Lexus of Naples by Virginia Gill · January 1, 2026
3/5
the staff is polite but the wait time was pretty long for an oil change. felt like i was waiting forever in the lounge area. they did the work well though.
More reviews of Germain Lexus of Naples
- Verified customer
Ron Taylor
July 9, 2026 · Experience July 9, 2026
awesome service
super friendly folks working here. my air conditioning was acting up and they fixed it up quickly. thanks to sarah for keeping me updated during the whole process.
- Verified customer
Carlos Perez
June 14, 2026 · Experience June 14, 2026
good but busy
went in for a tire rotation. the guys are nice and knowledgeable about the rx350 models. it was a bit crowded so the wait was longer than expected but they did a solid job.
- Verified customer
Benjamin Trask
December 26, 2025 · Experience December 26, 2025
average experience
they did the job fine but communication could be better. dropped off my car early but didnt hear back until late afternoon. service is okay, just wish it was faster.
- Verified customer
Cindy Munley
December 15, 2025 · Experience December 15, 2025
smooth experience
brought my lexus in for a routine oil change and the team was super efficient. marco at the service desk was professional and made the whole process quick. i was out in under an hour.