The Outlaw Olive
June 20, 2026 · Experience June 20, 2026
High quality products
Bought our spa here last year and we have had zero issues. The periodic maintenance tips they provide are super helpful for keeping the water clear.
Hot Springs Spas & Sundance Spas by Spas Etc
3.9Great · 18 reviews · 18 verifiedClaimed profile
18 reviews
- Verified customer
- Verified customer
Brian Orlick
June 6, 2026 · Experience June 6, 2026
Very helpful during the selection
We had a lot of questions about insulation and energy costs, and the staff answered everything. Very professional and they didn't push a specific model.
- Verified customer
Cheryl Swinburn
January 20, 2026 · Experience January 20, 2026
Knowledgeable and friendly staff
Stopped in to look at options and ended up buying. Everyone was very friendly and I didn't feel pressured. They really know their inventory.
- Verified customer
Matthew Cruz
December 23, 2025 · Experience December 23, 2025
Poor communication and no follow-up
My spa is broken and they keep pushing back the service appointment date. It has been two weeks and I still don't have a working tub.
- Verified customer
Thomas Reyes
November 11, 2025 · Experience November 11, 2025
Solid place for spa needs
Great selection of chemicals and parts for my older unit. The staff is always ready to answer questions even if I didn't buy the tub there.
- Verified customer
Steven Alvarez
October 31, 2025 · Experience October 31, 2025
Excellent service and advice
Robert helped me find the right parts for a repair I was doing myself. His advice saved me a lot of money and the part fit perfectly.
- Verified customer
Barbara Farina
October 25, 2025 · Experience October 25, 2025
Great spa and good setup
The hot tub is perfect. The only small issue was the delivery team arrived an hour late, but they were very professional once they got here.
- Verified customer
Diane Oyelaran
October 21, 2025 · Experience October 21, 2025
Hard to get them on phone
I tried calling three times about a filter replacement and never got a callback. When I finally went in person, they were helpful, but it's annoying.
- Verified customer
Nancy J. Walker
October 2, 2025 · Experience October 2, 2025
Love the showroom and service
Everything in the store is well-organized. I found exactly what I needed for my hot tub maintenance. Will definitely continue to shop here for my supplies.
- Verified customer
Hiram Rios
September 19, 2025 · Experience September 19, 2025
Terrible customer service experience
My spa has a leak and they keep ignoring my calls for service. Spent way too much money to be treated like this when things break down.
- Verified customer
ANN KELLY
September 1, 2025 · Experience September 1, 2025
Professional and super knowledgeable
If you need a spa, go here. Robert walked us through the features of several models and helped us pick the best one for our backyard. Superb.
- Verified customer
Ron Taylor
June 26, 2025 · Experience June 26, 2025
Good local business
Decent prices on chemicals. The only thing is they can be a bit busy on weekends, so be prepared to wait a few minutes to talk.
- Verified customer
Louis Monacello
May 16, 2025 · Experience May 16, 2025
Perfect addition to our home
We love the new tub. Installation was clean and they showed me exactly how to balance the chemicals. The team is very helpful and responsive.
- Verified customer
Carlos Perez
April 16, 2025 · Experience April 16, 2025
Parts missing from the order
They forgot to include the cover lift and chemicals with my delivery. Took them two weeks to finally get those parts to me after multiple phone calls.
- Verified customer
Alexander Reyna
February 20, 2025 · Experience February 20, 2025
Love our new hot tub
The team at the store was fantastic. We picked out our tub and had it installed two days later. Everything works perfectly and the quality is amazing.
- Verified customer
Chuck Burgess
December 15, 2024 · Experience December 15, 2024
Nice products but bad communication
The store staff is helpful but trying to get a status update on parts or chemicals is like pulling teeth. They need to improve their follow-up.
- Verified customer
Christine Crane
October 4, 2024 · Experience October 4, 2024
Fantastic customer service
Robert really knows his stuff. He explained the maintenance schedule to me clearly so I wouldn't be intimidated. Very happy with my purchase today.
- Verified customer
Ronald Guerrero
September 15, 2024 · Experience September 15, 2024
Top notch spa store
Very happy with the service and the quality of products they carry. Everything has been smooth since we bought our tub from them a year ago.