Poor follow up on service request

Review of Jenkins Acura by Sandra Pope · January 22, 2026

2/5

I called twice about a part for my brakes and nobody ever returned my call. Finally drove there to find out it was backordered. Very frustrated with the lack of help.

More reviews of Jenkins Acura

  • Keri Fox

    August 14, 2026 · Experience August 14, 2026

    Verified customer

    Acura team is simply the best

    I will never go anywhere else. This dealership is honest, efficient, and they really care about their customers. Thanks to the whole team for my new car!

  • Diane Oyelaran

    July 18, 2026 · Experience July 18, 2026

    Verified customer

    Found the perfect car today

    Thanks to Sarah and the team at Jenkins Acura for getting me into the car I wanted. The financing was quick and everyone was very friendly.

  • Laura Daniel

    March 25, 2026 · Experience March 25, 2026

    Verified customer

    Frustrating communication during my service

    I dropped off my car at 8 AM. Nobody called me until 4 PM. When I finally got there, the parts weren't even in stock yet. Very disappointed in the lack of updates.

  • Deborah Barnhart

    March 13, 2026 · Experience March 13, 2026

    Verified customer

    Average experience at the dealership

    The car is great but the sales process was a bit pushy for my taste. I felt like I was being rushed through the financing paperwork.