Horrible customer service, avoid
Review of Lovesac by SERVICE · October 3, 2025
1/5
My order was canceled without any explanation and I had to fight to get my money back. No one at the local store cared at all. Never again.
More reviews of Lovesac
- Verified customer
Zachary Pruitt
July 25, 2026 · Experience July 25, 2026
Great quality and style
You can definitely feel the difference in quality compared to other brands. Super comfy and looks great. Very happy I made the investment.
- Verified customer
Beth Covarrubias
April 13, 2026 · Experience April 13, 2026
Great store, very helpful
The team here really knows how to design a layout for small spaces. I felt very supported during the whole buying process. Love the look and feel.
- Verified customer
Charlie Roessler
March 9, 2026 · Experience March 9, 2026
Worst delivery experience ever
My couch arrived two weeks late and it was missing all the hardware. No one at the store would return my calls or give me an ETA on the replacement parts.
- Verified customer
Rodney Rubright
February 14, 2026 · Experience February 14, 2026
Cool furniture but high price
Love the modular design of the couches. They are really comfortable and well-made. It's expensive, but you get what you pay for. Friendly staff too.