Justin Halloran
August 8, 2026 · Experience August 8, 2026
Reliable and quality service
They always use factory parts and I never have issues after a visit. It gives me peace of mind knowing the work was done by the experts.
Mercedes-Benz of Naples Service Center
4.0Great · 20 reviews · 20 verifiedClaimed profile
20 reviews
- Verified customer
- Verified customer
John Deyo
July 13, 2026 · Experience July 13, 2026
Long wait and bad communication
Waited three hours for a tire pressure check despite having an appointment. Nobody updated me. Really poor management of the service bay.
- Verified customer
Chris Heywang
July 6, 2026 · Experience July 6, 2026
Good work on my C-Class
Marco handled my service appointment and kept me updated on the progress. The car was ready when promised. Just a bit pricey for an oil change.
- Verified customer
Debra Leone
June 21, 2026 · Experience June 21, 2026
Issues still not fixed
Brought the car in twice for an engine noise, and it still hasn't been fixed. Really frustrating experience for such a high-end brand.
- Verified customer
Karen Whitfield
April 9, 2026 · Experience April 9, 2026
Solid service but busy
Had a software update done. It took longer than they originally said, but they gave me a comfortable place to wait and snacks. Good experience.
- Verified customer
Jack Weaver
March 31, 2026 · Experience March 31, 2026
Fantastic service center
Brought in my wife's SUV and they were excellent. They respected my time and didn't push for extra repairs. Definitely our new regular spot.
- Verified customer
Virginia Gill
March 25, 2026 · Experience March 25, 2026
Wonderful customer experience
I really enjoy the lounge while waiting. They had coffee and my service was completed faster than expected. Very happy with the results today.
- Verified customer
Thomas Reyes
March 12, 2026 · Experience March 12, 2026
Great communication throughout the day
I love the text updates. Knowing exactly when my car was going into the bay and when it was finished made the whole process stress-free.
- Verified customer
Jason Ensey
February 6, 2026 · Experience February 6, 2026
Service was great
The staff really knows these vehicles. They caught an issue with my brakes that I hadn't noticed yet, saving me from a potential headache later.
- Verified customer
Felipe Freitas
January 28, 2026 · Experience January 28, 2026
Consistent service excellence
I’ve been bringing my Mercedes here for years. The team is consistent, professional, and they really care about the safety and performance of my vehicle.
- Verified customer
Zachary Pruitt
January 6, 2026 · Experience January 6, 2026
Average experience at the dealership
The service is good quality, but you really pay for the brand name here. It's tough to justify the cost for basic stuff like wipers and fluids.
- Verified customer
Steven Maguire
November 10, 2025 · Experience November 10, 2025
Decent service but expensive
They took care of my E-Class maintenance, but the bill was much higher than expected for a simple oil change. Service was fine though.
- Verified customer
Steven Gerasimovich
October 15, 2025 · Experience October 15, 2025
Best service department around
Marco at the service desk is the best. He always ensures my car is running perfectly and never tries to upsell me on stuff I don't actually need.
- Verified customer
Nicholas
October 15, 2025 · Experience October 15, 2025
Professional and thorough
They checked everything on my S-Class. The technician took a video of the inspection which was a cool touch. Great to know exactly what is going on.
- Verified customer
Christine Connell
June 15, 2025 · Experience June 15, 2025
Hard to get an appointment
Tried calling several times and kept getting put on hold. When I finally got through, the first available slot was two weeks away. Too much hassle.
- Verified customer
Mark Kijas
May 2, 2025 · Experience May 2, 2025
Excellent service and professionalism
Took my GLE in for routine service and everything was handled perfectly. Loaner car was clean and the team was professional and polite.
- Verified customer
Gregory Sandoval
April 5, 2025 · Experience April 5, 2025
Top-notch experience with service
Everything about this service center is high end. From the moment I dropped off my car to the checkout, the staff made sure I was well taken care of.
- Verified customer
Ronald Guerrero
March 22, 2025 · Experience March 22, 2025
Very impressed with the team
Super professional from start to finish. They handled my recall work and a basic oil change without any issues at all. Highly recommend.
- Verified customer
Precision Auto Storage
February 26, 2025 · Experience February 26, 2025
Mixed results on repairs
Work was performed well, but my car came back with a smudge on the leather interior. Service advisor was apologetic, but I expected better.
- Verified customer
Jose Figueroa
October 21, 2024 · Experience October 21, 2024
Good maintenance visit
Friendly staff and clean environment. They did the 10k mile checkup and had me out in just under two hours as promised. Good stuff.