Erich Metz
May 3, 2026 · Experience May 3, 2026
Great quality but long wait
Staff is excellent but I had to wait nearly twenty minutes just for someone to grab my item.
11 reviews
- Verified customer
- Verified customer
Silvia Rodriguez
April 2, 2026 · Experience April 2, 2026
Super fast and helpful
Fixed my handle in five minutes. Great service and the staff is really nice, especially Marcus.
- Verified customer
Jeffrey Hobbs
December 13, 2025 · Experience December 13, 2025
High quality luggage and great staff
Fantastic service. The team helped me choose the right suitcase for travel and showed me all the features.
- Verified customer
Deborah Salas
November 16, 2025 · Experience November 16, 2025
Super helpful for repairs
They fixed my wheel quickly and were so friendly about it. Such a relief to have it done right.
- Verified customer
Barbara Ellis
November 6, 2025 · Experience November 6, 2025
Excellent experience with the staff
They were incredibly professional and took the time to show me the different sizes. I'm very satisfied.
- Verified customer
Thomas Reyes
May 29, 2025 · Experience May 29, 2025
Knowledgeable team at Madison store
These guys know their product inside out. Helped me pick out a gift and it was a great experience.
- Verified customer
Christine Waverly
March 28, 2025 · Experience March 28, 2025
Never coming back here again
Terrible customer service. They lost my bag and acted like it was my fault. Never again.
- Verified customer
William Foster
February 4, 2025 · Experience February 4, 2025
Good store but a bit pricey
High end items that are worth it, but make sure you have extra room in your budget for the accessories.
- Verified customer
Barbara Farina
January 28, 2025 · Experience January 28, 2025
Beautiful store but very crowded
Store is lovely and they have everything, but it's hard to get help when there are so many tourists.
- Verified customer
Sagoingne
January 15, 2025 · Experience January 15, 2025
The best luxury luggage place
Amazing store. Always a professional atmosphere and the staff goes out of their way to make you feel welcome.
- Verified customer
Samuel Wexler
November 11, 2024 · Experience November 11, 2024
Rude staff and overpriced products
Walked in and the clerk acted like I was bothering them. Way too expensive for what it is.