Never coming back here again
Review of RIMOWA Madison Store by Christine Waverly · March 28, 2025
1/5
Terrible customer service. They lost my bag and acted like it was my fault. Never again.
More reviews of RIMOWA Madison Store
- Verified customer
Erich Metz
May 3, 2026 · Experience May 3, 2026
Great quality but long wait
Staff is excellent but I had to wait nearly twenty minutes just for someone to grab my item.
- Verified customer
Silvia Rodriguez
April 2, 2026 · Experience April 2, 2026
Super fast and helpful
Fixed my handle in five minutes. Great service and the staff is really nice, especially Marcus.
- Verified customer
Jeffrey Hobbs
December 13, 2025 · Experience December 13, 2025
High quality luggage and great staff
Fantastic service. The team helped me choose the right suitcase for travel and showed me all the features.
- Verified customer
Deborah Salas
November 16, 2025 · Experience November 16, 2025
Super helpful for repairs
They fixed my wheel quickly and were so friendly about it. Such a relief to have it done right.