Tom Bush BMW Jacksonville

3.9Great · 18 reviews · 18 verifiedClaimed profile

18 reviews

  • Brian Whitaker

    July 17, 2026 · Experience July 17, 2026

    Verified customer

    Fair service, poor follow up

    The work was done correctly but I had to call twice to get an update.

  • John Knapek

    April 26, 2026 · Experience April 26, 2026

    Verified customer

    Excellent maintenance support

    Mark really helped me understand what the car needed for the long term. Great shop.

  • Karen Whitfield

    February 19, 2026 · Experience February 19, 2026

    Verified customer

    Highly impressed with staff

    Sarah in sales was fantastic. Very knowledgeable about all the tech features.

  • Pamela Thompson

    January 1, 2026 · Experience January 1, 2026

    Verified customer

    Smooth sales experience

    Just picked up my new 3 series. The process was very smooth and professional.

  • Matthew Cruz

    December 14, 2025 · Experience December 14, 2025

    Verified customer

    Amazing service department

    The loaner car was ready and waiting. My BMW drives perfectly after the repair.

  • Paul Mendoza

    December 14, 2025 · Experience December 14, 2025

    Verified customer

    Great dealership, highly recommend

    The service advisor was clear and concise about what my car actually needed.

  • Sandra Seibel

    October 10, 2025 · Experience October 10, 2025

    Verified customer

    Good work but expensive

    Service was top notch as expected for BMW, but the prices are getting crazy high.

  • Tim Edwards

    September 19, 2025 · Experience September 19, 2025

    Verified customer

    Best BMW dealer in Florida

    Everything from the lounge to the service quality is top tier. Very happy customer.

  • Jered Hess

    August 3, 2025 · Experience August 3, 2025

    Verified customer

    Good quality service here

    They definitely know these cars. A bit pricey but worth it for the peace of mind.

  • Jack Doan

    July 11, 2025 · Experience July 11, 2025

    Verified customer

    Mixed results on repairs

    The engine issue is fixed but they left grease on my interior. Disappointed.

  • Sandra Pope

    June 3, 2025 · Experience June 3, 2025

    Verified customer

    Overcharged for basic service

    The price they quoted was way lower than the final bill. No explanation for why.

  • Kevin Robinson

    May 10, 2025 · Experience May 10, 2025

    Verified customer

    Always a great experience

    I always come here for my oil changes and maintenance. Reliable and professional.

  • Kailia Rose

    May 6, 2025 · Experience May 6, 2025

    Verified customer

    Professional and fast service

    Mark really knows his stuff. They did my scheduled maintenance in record time today.

  • Nicholas Reed

    March 8, 2025 · Experience March 8, 2025

    Verified customer

    Professionalism at its best

    Very happy with the help I got today. Always consistent quality service.

  • Robert Bujeiro

    November 5, 2024 · Experience November 5, 2024

    Verified customer

    Perfect service visit

    Loaner was clean and ready. My car was returned washed and serviced perfectly.

  • Robert Hayes

    October 7, 2024 · Experience October 7, 2024

    Verified customer

    Wait times can be long

    They do good work but getting an appointment that fits my schedule is difficult.

  • Victoria Lang

    September 26, 2024 · Experience September 26, 2024

    Verified customer

    Horrible communication regarding service

    They kept my car for three days without telling me why. Never answering the phone.

  • Sammy Sallam

    September 1, 2024 · Experience September 1, 2024

    Verified customer

    Broken part left in car

    Found a loose part in the footwell after service. How do they miss that?