Poor communication regarding parts
Review of Ussery Automotive Group by Felipe Freitas · November 17, 2025
2/5
Left my car for a week because they didn't have the sensor in stock. Nobody called to tell me. Very inconvenient for a luxury brand.
More reviews of Ussery Automotive Group
- Verified customer
SERVICE
August 4, 2026 · Experience August 4, 2026
Good work, slightly pricey
They definitely know Mercedes-Benz inside and out. Repairs were done right, but the labor charges are definitely on the high side.
- Verified customer
Bernadette Gray
May 19, 2026 · Experience May 19, 2026
Perfect, as always
I appreciate the detailed video report they send of the service inspection. It makes it very easy to see what needs attention.
- Verified customer
Auriana Stevens
December 3, 2025 · Experience December 3, 2025
Solid dealer for luxury service
Everything is always very professional. The lobby is nice, and the coffee is good, but sometimes the service takes longer than they estimate.
- Verified customer
Jeff Harness
October 7, 2025 · Experience October 7, 2025
Always reliable and thorough
My family has used Ussery for years. They are consistent, professional, and always treat my car with the respect it deserves.