SERVICE
August 4, 2026 · Experience August 4, 2026
Good work, slightly pricey
They definitely know Mercedes-Benz inside and out. Repairs were done right, but the labor charges are definitely on the high side.
8 reviews
- Verified customer
- Verified customer
Bernadette Gray
May 19, 2026 · Experience May 19, 2026
Perfect, as always
I appreciate the detailed video report they send of the service inspection. It makes it very easy to see what needs attention.
- Verified customer
Auriana Stevens
December 3, 2025 · Experience December 3, 2025
Solid dealer for luxury service
Everything is always very professional. The lobby is nice, and the coffee is good, but sometimes the service takes longer than they estimate.
- Verified customer
Felipe Freitas
November 17, 2025 · Experience November 17, 2025
Poor communication regarding parts
Left my car for a week because they didn't have the sensor in stock. Nobody called to tell me. Very inconvenient for a luxury brand.
- Verified customer
Jeff Harness
October 7, 2025 · Experience October 7, 2025
Always reliable and thorough
My family has used Ussery for years. They are consistent, professional, and always treat my car with the respect it deserves.
- Verified customer
Steven Alvarez
July 13, 2025 · Experience July 13, 2025
Disappointed by service standards
Paid for the premium service and they didn't even wash the car afterward. Plus, I had to wait an hour despite having an appointment.
- Verified customer
David Coleman
December 24, 2024 · Experience December 24, 2024
Expert care for my vehicle
The service advisors are top-notch here. They keep you informed every step of the way, and I always feel confident driving off their lot.
- Verified customer
Donna Fitzgerald
September 15, 2024 · Experience September 15, 2024
Professional and elite level service
Brought my E-Class in for a major service. Dennis in the parts department was incredibly helpful finding exactly what I needed. Five stars.